IT Support Analyst I

Important Recruitment Information for this vacancy

Job Posting closes: Open until filled

Agency Information:

The Kansas Department of Wildlife and Parks (KDWP) is an executive branch agency in charge of operating and regulating the use of state parks, state lakes, recreational grounds, wildlife areas and sanctuaries, fish hatcheries, natural areas, historic sites and other lands, waters, and facilities for the promotion of public health, safety, and for the use and pleasure of visitors. The agency is also charged with the development and conservation of wildlife and the natural resources within the state. The agency oversees 29 state parks, 500 miles of trails, approximately 460,301 acres of leased or owned public lands, management of four hatcheries, and four nature centers.

To meet our mission, projects, and goals, KDWP employs approximately 466 full time employees and up to 350 temporary employees, throughout the state, with diverse and varying skillsets. The largest agency office is the Operations Offices in Pratt, Kansas. The Office of the Secretary is maintained in Topeka, Kansas. There are four Regional Offices located in Topeka, Wichita, Hays, and Dodge City; six District Offices in Kansas City, Chanute, Colby, Fort Scott, Garden City, and Mound City; and a Research Office located in Emporia, Kansas. Various wildlife, public land, and parks offices are located across the state.

The agency is primarily funded through license fees, grants and federal funds that are provided through the Pittman-Robertson and Dingell-Johnson Acts.

About the Position

Who can apply: Anyone

Classified/Unclassified Service: Unclassified

Full-Time/Part-Time: Full-time

Regular/Temporary: Regular

Eligible to Receive Benefits: Yes

Veterans' Preference Eligible: Yes

Search Keywords: IT, Analyst, Support, Topeka, Shawnee

Compensation: $51,750 - $53,000 annual salary

• Salary can vary depending upon education, experience, or qualifications.

Employment Benefits

Immediate comprehensive medical, mental, dental, vision, and additional coverage

Sick & Vacation leave

Work-Life Balance programs: parental leave, military leave, jury leave, funeral leave

Paid State Holidays (designated by the Governor annually)

Fitness Centers in select locations

Employee discounts with the STAR Program

Retirement and deferred compensation programs

Visit the Employee Benefits page for more information…

Position Summary & Responsibilities

Position Summary:This unclassified, full-time position is located in the Information Technology Department and will be housed in the Office of the Secretaryin Topeka and is directly supervised by Dan Gasswint, Information Systems Administrator.

Job Responsibilities may include but are not limited to the following:

Key Responsibilities:

• Maintain knowledge of hardware and computer software available in the PC environment and desktop operating systems.
• Provide technical assistance to users and other IT staff through support of Help desk functions.
• Duties include taking calls from agency staff on computers, printers, telephones, cell phone and networking issues along with taking calls from outside agency licensing vendors and helping them with hardware issues.
• Setup and assist in iPhone and android mobile device (cell phones, tablets) configuration.
• Be an administrator on the agency's mobile device management system to help with passcode resets, adding applications and removing applications.
• Assist in delivery and setup of new computers to staff and locations across the northeast corner of the state.
• Other duties as needed.

Qualifications

Education: High school diploma or GED equivalent

Licensing & Certification: A valid driver's license and the ability to pass a background check are required.

Minimum Qualifications: High school diploma or GED equivalent. One year of experience installing software on microcomputer systems and using word processing, database, or spreadsheet applications.

Recruiter Contact Information

Name: Laverne Taylor

Email:

Phone:

Job Application Process

First Sign in or register as a New User.

Complete or update your contact information on the Careers> My Contact Information page. *This information is included on all your job applications.

Upload required documents listed below for the Careers> My Job Applications page. *This information is included on all your job applications.

Start your draft job application, upload other required documents, and Submit when it is complete.

Manage your draft and submitted applications on the Careers> My Job Applications page.

Check your email and My Job Notifications for written communications from the Recruiter.

Email – sent to the Preferred email on the My Contact Information page

Notifications – view the Careers> My Job Notifications page

Helpful Resources at : "How to Apply for a Job – Instructions" and "How to Search for a Job – Instructions"

Required Documents for this Application to be Complete

The following are the required items to apply:

1) a letter of interest

2) a detailed resume; including a valid e-mail address

3) transcript material, if you wish to include them

4) employment application – this is generated from the information which is input into the system

5) an Authorization to Release Information form** (this can be found at the following website):

**Please note, this form must either be witnessed and signed by a Kansas Department of Wildlife and Parks employee or signed in front of and notarized by a notary public.We reserve the right to conduct a background check on all qualified applicants.

Incomplete applications will not be considered. A complete application packet must be submitted for each position. We no longer make copies of previous applications. Submitted application materials will be reviewed in Pratt to assure that the position minimum requirements are met, and those meeting the minimum requirements will be forwarded to the respective division for interview selection.

Applicants are notified whether or not they are selected to interview. The interview is generally a one-time, panel interview consisting of position-specific questions for all applicants (same questions for each applicant), with the selection being made after all candidate interviews are completed.

Helpful Resources at : "How, What, & Where do I Upload Documents"

Kansas Tax Clearance Certificate: A valid Kansas Tax Clearance Certificate is a condition of employment for all employees of the State of Kansas. Applicants (including non-residents) who receive a formal job offer for a State job, are required to obtain a valid Tax Clearance within ten (10) days of the job offer. A Tax Clearance can be obtained through the Kansas Department of Revenue who reviews individual accounts for compliance with Kansas Tax Law.

If you have a missing tax return(s) or you owe taxes to the State of Kansas, please know that the Kansas Department of Revenue will work with you. The Kansas Department of Revenue can set you up on a payment plan to receive a Tax Clearance so you can get a job working for the State of Kansas. The Kansas Department of Revenue can be contacted at Kansas Department of Revenue - Tax Clearance Frequently Asked Questions

How to Claim Veterans Preference

Veterans' Preference Eligible (VPE):Former military personnel or their spouse that have been verified as a "veteran"; under K.S.A will receive an interview if they meet the minimum competency factors of the position. The veterans' preference laws do not guarantee the veteran a job. Positions are filled with the best qualified candidate as determine by the hiring manager.

Learn more about claiming Veteran's Preference

How to Claim Disability Hiring Preference

Applicants that have physical, cognitive and/or mental disabilities may claim an employment preference when applying for positions. If they are qualified to meet the performance standards of the position, with or without a reasonable accommodation, they will receive an interview for the position. The preference does not guarantee an applicant the job, as positions are filled with the best qualified candidate as determined by the hiring manager.

Learn more about claiming Disability Hiring Preference

PLEASE NOTE: The documentation verifying a person's eligibility for use of this preference should not be sent along with other application materials to the hiring agency but should be sent directly to OPS. These documents should be scanned and emailed to , or can be mailed/delivered in person to:

ATTN: Disability Hiring Preference Coordinator

Office of Personnel Services

Docking State Office Building

915 SW Harrison Ave, Suite 260

Topeka, KS 66612

Equal Employment Opportunity

The State of Kansas is an Equal Opportunity Employer. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.

If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the agency recruiter.

Salary : $51,750 - $53,000