FT CCC Retention Specialist I

Where you’ll work: This is a hybrid position that requires spending time working from home and in the office. After training, associates will work approximately 1-2 days in the office. Schedules require availability on the weekends.

Compensation: Starting pay is $18.00/hr. You are also eligible for:
• 10% shift differential available for specific hours and weekends
• An annual bonus based on individual and enterprise performance
• Annual merit increases

Total Rewards Benefits:
• We like to reward our employees for their hard work and commitment. That is why we offer benefits you might not find other places:
• Accrued Paid Time Off (PTO),plus:
o 5 days of Life Leave to take care of yourself and your family
o Paid Volunteer Time
o Annual Celebration Day to celebrate what’s important to you
o Parental leave for mothers and fathers
• Wellness and mental health programs
• 401(k) Savings Plan
• Medical, dental and vision
• Health Reimbursement Account, Health Care Flexible Spending Accounts, and life insurance
• Tuition Reimbursement/Community College Tuition Program
• Discounts from hundreds of retailers through our Perks at Work program
• Development and Mentor programs designed to help our employees grow and achieve their specific career goals
• Employee Resource Groups - State Farm’s Good Neighbor Culture celebrates diversity and promotes an inclusive environment where all employees feel welcomed, valued, and respected. The State Farm Employee Resource Group (ERG) program is a key element in our Enterprise D&I Structure and Strategy.

The Customer Care Center (CCC) is committed to solving our customers’ needs on first contact through simple, high-quality, and personalized experiences.
The Retention I position is housed in a call center environment that is a fast-paced and structured work environment.

o You will manage incoming calls while simultaneously working on a computer.
o Manage a variety of customer service situations which may include answering insurance-related questions
o Provide claim personnel contact information as well as sending detailed messages to agents and/or claims personnel
o Provide emergency customer assistance while on the phone, utilize computer technology to access online job aids and navigate the State Farm intranet to locate information.

We currently have the following types of shifts and openings:
• Full-Time
• Shifts are morning/afternoon and weekends

Please Note:
• Start Date: October 03, 2022
• Mandatory Training is 6 weeks duration.
• After training, associates will work approximately 1-2 days in the office.
• Training: Selected candidates will participate in 6 weeks of mandatory training that is paid at the same hourly rate as after training! The training continues beyond day one as well.
• Training hours will be 10:30 am - 7:00 pm EST
Onboarding: 10/03 - 10/05
Core Training: 10/06 - 10/28
1st week of nesting: 10/31 - 11/04
2nd week of nesting: 11/05, 11/08 - 11/11
• Post training shifts will be from 11:00 am to 7:30 pm where the weekdays and weekends vary *** Schedules require availability on the weekends***

New team members are eligible for promotional opportunities within the Customer Care Center department after 6 months of service and 12 months for other opportunities at State Farm. Come join the Neighborhood and do some good!

Visit State Farm Careers for more information on our benefits, locations, and the hiring process.

Retention Specialists include both licensed and unlicensed responsibilities. If selected for a role that requires licensing, you must obtain and maintain state licensing which include successfully completing all applicable licensing exam(s) and background checks required of various state(s), and obtain continuing education requirements. Competitive candidates must:

• Communicate clearly, professionally and empathetically
• Be resourceful – know where to find answers
• Be able to successfully multi-task
• Thrive on working in a team environment; and be accountable for your work and your schedule!

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