Loan Retention Specialist

Whether it’s helping consumers unlock access to affordable loans, empowering customers to build their financial potential, or nurturing a company culture of inclusion and innovation, LendingPoint believes everyone deserves to feel the power of possibilities. Honest, goal-oriented, and openminded are just a few trademarks of our team, and we’re looking to add a like-minded team member to help us ensure a best-in-class customer application experience every time. More than just a job, LendingPoint is an exciting career choice where people find a purpose in their work, celebrate success, and support one another. Contribute your knowledge of best practices and help us take LendingPoint to the next level in a rapidly growing industry. Explore your next possibility at LendingPoint, named one of “Atlanta’s Best Places to Work 2021.”

What’s In It For You? 

• Base Salary Commission Potential
• Excellent Benefits Package That Includes: Medical/Dental/Vision, 401(k) Match, Paid Holidays and more! 
  1. COMPANY PAYS MAJORITY OF EMPLOYEE COVERAGE for most medical plans!
• Team Oriented Fast-Paced Fun Environment
• Dedicated and experienced Management Team
• On-going collections training and investment in our employees

What You’ll Do Day to Day:

Performs an inside sales function primarily by telephone sourcing sales opportunities with existing customers through inbound leads and outbound calls to generate sales while keeping customer satisfaction at the core of every decision and behavior.

ESSENTIAL JOB FUNCTIONS:

• Source sales opportunities through inbound leads and outbound calls with existing customers.
• Manage high volume of inbound and outbound calls in a timely manner.
• Establish connection with customers over the phone; build an environment of trust through responsive service and understanding needs.    
• Using consultative and value selling techniques to identify needs, determine eligibility and present best financial solutions that solve customers’ needs.
• Clarify information, research every issue and provide solutions and/or alternatives.
• Follow communication scripts and advertise our products to interested customers in a manner that is professional and honest.
• Research and understand our product lines so you can confidently assist our customers to compatible products.
• Identify customer’s current and future needs with the intention of retaining customer relationship. 
• Listen attentively to customer questions and provide answers that are knowledgeable and insightful to encourage product sale.
• Build sustainable relationships and engage customers by taking the extra mile.
• Obtain complete and accurate customer information and other details as necessary; enter all information in designated database accurately.
• Maintain clear records of all conversations in designated database.
• Maintain confidentiality of all customer PII and Company records.
• Attend assigned trainings to improve knowledge and performance level.
• Meet personal/team qualitative and quantitative targets.

OTHER JOB FUNCTIONS:

• Must be able to work overtime, as needed.
• Must be able to work a flexible schedule.
• Must be able to work weekends, as needed. 

MINIMUM QUALIFICATIONS:  

• High school diploma or equivalent required
• 1-2 years’ experience in a customer support or sales role, preferred
• Ability to perform basic calculations and mathematical figures 
• Proven track record of over-achieving quota/goals
• Professional demeanor, excellent phone etiquette and verbal communication skills and strong listening skills
• Detail oriented, ability to multi-task, set priorities and manage time effectively
• Proficient in MS Office Suite
• Familiar with CRM systems and practices