Help Desk Specialist

The GREAT STATE TEAM is seeking a Help Desk Specialist to join our fast-growing team! As a Help Desk Specialist you would be responsible for supporting end-users by answering the Help Desk line and administering the IT Help Desk ticket system. This will involve the process of supporting user issues with all infrastructure components, e.g., hardware, software and peripheral equipment, and following up to ensure client satisfaction.

**Veterans and Military Spouses Encouraged to Apply**

Primary Duties and Responsibilities

• Field Help Desk phone calls and emails from internal customers throughout State Collection Service (SCS)
• Administer the IT Help Desk ticket system by categorizing and assigning incoming issues
• Fully document all steps and communication for each issue in the ticketing system
• Assist in maintaining first level support for all infrastructure components
• Install, configure and maintain desktop applications and operating systems
• Troubleshoot desktop, laptop, printer, hardware, software and other peripheral device issues
• Create user accounts according to documented procedures/checklists and manage access control based on company security policy
• Install, configure and maintain desktops, laptops and peripherals according to documented procedures/checklist
• Excellent inventory control understanding and administration
• Ship and receive equipment to support remote employees
• Backup IT Help Desk personnel when out of office
• Update/maintain Help Desk Knowledge Base (document processes/procedures)
• Always communicate to clients and internal customers in a professional manner
• Attends meetings and training as required

Additional Duties and Responsibilities

• Excellent written and verbal skills to respond to requests
• Travel to other SCS sites as required
• Ability to work evenings and/or weekends as needed
• The ability to meet specific deadlines
• Excellent inventory control understanding and administration
• Perform other duties as assigned.

Qualifications, Skills and Experience

• A minimum of three-year related experience in a user support/Help Desk role. Graduation from an accredited college or university with an AS or AA in Business or Computer Science or equitable experience preferred
• 3 years experience working with hardware and software
• Knowledge of Credit, Collections or Financial industries desirable
• Ability to work both independently and in team-based environments
• Excellent customer service, end-user liaison skills
• Proficient in Windows Active Directory, Office365, Windows and Linux operating systems, and Virtualization is highly desirable

We Offer a Comprehensive Benefits Package:

• Competitive benefits include Health, Dental, Vision, Life and Disability Insurance, 401K w/employer match, and HSA/Flexible spending accounts
• Paid time off starting at 90 days and annual profit sharing
• 7 Paid Holidays – Thanksgiving, Christmas Day, Christmas Eve, New Year’s Day, Memorial Day, Fourth of July, and Labor Day
• Family Friendly Events
• Wellness Programs/Gym Reimbursement
• All necessary equipment and technical support provided

• Benefits eligibility is dependent upon FTE Status and Position
• All offers of employment are contingent upon successful completion of all post offer processing.

Your next great career move could be a click away. Apply now!
State Collection Service is an Equal Opportunity Employer. All qualified applicants will be considered for employment regardless of age, race, color, creed, religion, sex, sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.
By following the link to apply, you are acknowledging that we have permission to contact you via phone, text or email to communicate with you regarding this position.
Remote workers must be based in the United States and must reside in one of the following states: AZ, NV, ID, MT, OH, TX, OK, KS, LA, AR, MO, IL, IA, MN, WI, MI, IN, KY, TN, PA, MS, AL, GA, FL, NC, SC, VA, MD, NM