What are the responsibilities and job description for the Help Desk position at Digitek Software, Inc.?
Job Details
On of our clients is looking for the position of Infrastructure Support-Help Desk based on following skills:
Top Skills & Years of Experience:
Customer Service, Basic IT Troubleshooting, Call center experience = 6 mo. experience
Nice to have skills: Previous IT call center experience
Onsite or remote: Must be WI residents or willing to relocate to WI at the candidate's expense prior to
start date. This position is 100% ONSITE.
This is a 24x7x365 support center which is open all Holidays and to ensure adequate coverage an
occasional shift in work hours and overtime may be necessary.
Provides support to end users on a variety of IT issues, including but not limited to providing password and network access assistance. Identifying, researching, and resolving IT technical issues that are reported by State of Wisconsin employees, citizens, customers, and monitoring systems. Responds to telephone calls, email, and personnel requests for technical support. Provides support to both state agency employees and citizens in the access and use of State of Wisconsin applications. Documents, tracks, and monitors problems experienced with those applications to ensure a timely resolution and ability to spot trends. Utilizes commonly used IT support concepts, practices, and procedures with a Level 1 IT support capacity. Applies knowledge of commonly used concepts, practices, and procedures within a Level 1 IT support field. Relies on instructions and pre-established guidelines to perform the functions of the job. Primary job functions do not typically require exercising extensive independent judgment.
This contracting position will work within the Enterprise Service Desk team to perform the following responsibilities:
1. Provides support to end users on a variety of issues.
2. Identifies, researches, and resolves technical problems.
3. Responds to telephone calls, email, and personnel requests for technical support.
4. Documents, tracks, and monitors the problem to ensure a timely resolution.
5. Has knowledge of commonly used concepts, practices, and procedures within a particular field.
6. Relies on instructions and pre-established guidelines to perform the functions of the job.
The successful candidate may have to undergo a drug test and background check.
Swati Bhardwaj
Digitek Software, Inc.
650 Radio Drive
Lewis Center, OH 43035
Work: x 3135
Fax: