Production & Studio Coordinator

Starling is an independent fine jewelry brand known for distinctive gemstone designs, bespoke pieces, modern heirlooms, and jewelry that feels deeply personal. Each piece is made by hand in Los Angeles with an emphasis on exceptional craftsmanship, unexpected color, and enduring design.

Position Summary

The Production & Studio Coordinator manages the daily physical flow of production while helping keep Starling’s Downtown Los Angeles studio organized, stocked, secure, and client-ready.

This is a critical in-person role responsible for tracking orders, receiving and preparing vendor work, coordinating repairs and returns, conducting quality-control inspections, managing insured shipping, ordering supplies, and supporting the daily operation of the studio.

The ideal candidate is exceptionally organized, careful, proactive, and accountable. This person will regularly handle one-of-a-kind gemstones, heirloom jewelry, bespoke pieces, and high-value finished goods. Accuracy, discretion, communication, and respect for the emotional and financial value of each piece are essential.

• Production and Order Management - Tracking orders, maintaining deadlines, preparing orders, flagging delays, Supporting Production & Operations Lead
• Quality Control - Conduct detailed quality-control inspections of finished jewelry, repairs, resizes, and remakes. Confirm that received jewelry matches the client and order information
• Repairs and Returns - Receive, open, photograph, document, label, and secure incoming repairs and returns. Track repairs and coordinate internally with Production and Customer Service
• Shipping and Receiving - Prepare client orders, vendor packages, repairs, returns, and other high-value shipments. Verify the contents of every shipment against the order before packing
• Studio Operations - Order and maintain inventory of production, shipping, office, kitchen, cleaning, and client-service supplies. Monitor frequently used supplies and reorder them before they run out. Keep shared studio spaces organized, polished, welcoming, and ready for clients
• Inventory and Security - Track the movement of jewelry, gemstones, repairs, and finished goods throughout the studio. Maintain secure and clearly labeled storage for active orders and client property

Qualifications

• 1–2 years of experience in jewelry production, fine jewelry product operations, inventory, shipping, studio operations, or another detail-intensive environment
• Exceptional organization and attention to detail
• Demonstrated reliability, discretion, and accountability
• Ability to manage multiple orders, deadlines, and priorities simultaneously
• Strong written and verbal communication skills
• Comfortable working with spreadsheets, Shopify, Google Workspace, order-management systems, and detailed written instructions
• Experience using a loupe, measuring jewelry, or inspecting fine jewelry is a plus
• Comfortable learning jewelry terminology, construction, production processes, and quality standards
• Ability to work full-time in Starling’s Downtown Los Angeles studio, Monday through Friday
• Ability to lift and move packages, supply boxes, and studio materials as needed
• Valid driver’s license is helpful but not required unless driving becomes a regular job duty

Who You Are

• You notice small details other people miss
• You understand that every piece of jewelry may have significant emotional and financial value
• You are calm, thoughtful, and careful under pressure
• You take personal responsibility for accuracy and follow-through
• You enjoy organizing physical spaces and creating reliable systems
• You communicate immediately when something is missing, delayed, damaged, or unclear
• You are comfortable asking questions rather than making risky assumptions
• You enjoy supporting a team and keeping daily operations moving
• You are interested in developing a long-term career in jewelry production and operations