What are the responsibilities and job description for the Customer Support Specialist position at Star Communications LLC.?
We’re looking for a Customer Support Specialist to join our team and be the go-to expert for customer questions, concerns, and support needs. In this role, you’ll provide dependable, knowledgeable assistance that helps build trust and satisfaction.
Starting Pay: $29/hour
What You’ll Be Doing:
Handle customer inquiries through phone, email, and live chat, offering timely and accurate solutions
Troubleshoot product or service issues and guide customers through effective resolutions
Log all interactions using platforms like Zendesk, Salesforce, or similar tools to maintain detailed support records
Follow up with customers to ensure problems are fully resolved and expectations are exceeded
Identify recurring issues and communicate insights to relevant teams for product and process improvement
Contribute to knowledge base articles and suggest improvements to enhance the overall support experience
We’re Looking For Someone Who:
Communicates clearly and professionally in both written and spoken formats
Has a calm, customer-first attitude and enjoys resolving issues
Can multitask and stay organized in a busy support environment
Learns new tools and systems quickly and efficiently
Is dependable, detail-oriented, and committed to high-quality service
No experience? No worries! Full training is provided to set you up for success.
Salary : $29
