What are the responsibilities and job description for the Customer Experience Coordinator position at Star Communications LLC.?
We’re looking for a Customer Experience Coordinator to be the heart of our customer journey—ensuring everything runs effortlessly behind the scenes so our customers feel valued and supported at every step.
If you love coordinating, communicating, and creating positive experiences, this role is for you.
Starting Pay: $29/hour
What You’ll Be Doing:
Act as a central point of contact for customers, answering questions and helping resolve issues via phone, email, and chat
Coordinate between different teams—like sales, support, and operations—to make sure customer needs are met promptly and effectively
Track and analyze customer feedback, identifying trends and opportunities to enhance the overall experience
Maintain detailed records of customer interactions using tools like Zendesk, Salesforce, or other CRM systems
Help create and update resources such as FAQs, guides, and process documents to improve customer self-service
Suggest improvements to processes and communication to boost customer satisfaction and loyalty
Who You Are:
A clear and warm communicator who listens actively and responds thoughtfully
Organized and proactive, able to manage multiple priorities and keep things on track
Detail-oriented with a knack for spotting patterns and opportunities for improvement
Comfortable learning and using customer experience platforms and tools
Friendly, patient, and passionate about helping customers have the best possible experience
Dependable and dedicated to delivering high-quality service every day
Salary : $29
