Technology Specialist I (Desktop & GIS) (Part-Time Only)

Duties may include, but are not limited to, the following:

• Coordinates and provides technical support to County personnel, over the telephone; analyzes and solves standard software, hardware, and network problems;
• Receives, reviews and/or logs requests from end users regarding computer hardware, software and/or peripheral equipment problems; writes and tracks trouble tickets/work orders;
• Provides first-level assistance to customers; verifies the location of the problem; elicits information from end user on the nature of the issue; resolves issue or refers to higher level staff member when necessary;
• Reviews and tracks service requests and trouble reports related to hardware and software problems and coordinates with end users and/or managers to ensure that customer needs are met. Maintains records of work completed and resolutions;
• Prioritizes, schedules, and dispatches field calls;
• Provides one-on-one training pertaining to the use of standard applications, equipment, and/or systems, including audio/video equipment and telecommunication equipment and systems, personal computers, lap top computers, mobile devices, and general office software;
• Monitors routine system parameters such as response time and general performance; tests and sets up basic hardware and software configurations; performs basic maintenance and repair on system components;
• Administers and maintains County standards for system hardware and software; develops system related documentation;
• Participates in application installation, configuration, upgrades, and maintenance;
• Reviews, submits, and tracks requests for system enhancements and equipment upgrades;
• Maintains an inventory of all computer systems, peripherals, and software; and
• Performs other related duties as assigned.

When assigned to Geographic Information Systems:

• Analyzes spatial data using Geographic Information Systems (GIS) software;
• Creates and updates GIS maps, charts, graphics and diagrams using ESRI ArcGIS Pro, for use in public reports and representations, ensuring the accuracy and precision of spatial information;
• Troubleshoots, debugs, and resolves a variety of operations/business-process related to GIS applications issues;
• Maintains the layers and web maps/applications;
• Performs miscellaneous administrative duties as needed, such as data entry and billing activities; and
• Performs other related duties as assigned.

KNOWLEDGE:

• Basic computer hardware and software, operating systems, workflow processes, direct access techniques and remote processing;

• Basic operational characteristics of local and wide area network systems;

• Basic operational characteristics of communication systems, equipment, and devices;

• Basic methods and techniques of testing, troubleshooting, problem solving, and maintenance of desktop computer, network, and communication system hardware and software;

• Tools used in the maintenance, testing, troubleshooting, and installation of personal computers, communications equipment, network components; and peripheral equipment;

• Principles and practices of effective customer service;

• Safe work practices when working with electronic equipment;

• Operations, services, concepts, terms, and activities common to a comprehensive, state of-the-art information technology program; and

• Principles of records and database management.

In addition to the above, when assigned to Telecommunications:

• Radio communications and electronics including Microwave radio theory and operations;

• Standards and protocols for data/voice communications.

SKILLS/ABILITIES:

• Learn the operations and functions of an assigned business unit;

• Learn to analyze problems with software, hardware, communications, and operating systems; identify and locate the source of the problem; diagnosis problem and develop logical, reliable solutions; and initiate corrective actions;

• Learn to install, maintain, repair, and modify a variety of computer equipment, software, communications and electronic equipment and systems;

• Learn to write procedures and documentation for problems, solutions, and standards;

• Track service requests and trouble reports and ensure problems are resolved;

• Communicate clearly and concisely, both orally and in writing;

• Communicate technical issues to individuals with varying degrees of information technology knowledge;

• Establish and maintain effective working relationships with those encountered during the course of the work;

• Learn to organize and manage multiple priorities and perform a variety of work assignments;

• Work independently and as a cooperative, contributing member of a team; and

• Work with confidential and protected information and maintain confidentiality of data.

We recognize your time is valuable, please only apply if you meet the following required qualifications.

PATTERN I

PATTERN II

• Equivalent to the completion of an Associate’s Degree from an accredited college or university with major coursework in computer science, information technology, or a related field. Possession of an approved information systems technology certificate, or completion of an approved information systems training course may substitute for all or part of the above required education.

In addition to the minimum qualifications, applicant screening will focus on the following desirable qualifications. Please list any of these qualifications you may have within the "Duties" section of the online application.

• One (1) year of experience providing technical support within a local government or public sector environment; OR
• One (1) year of experience supporting Geographic Information Systems (GIS), including mapping applications, spatial data, geodatabases, or related technologies.

APPLICATION PROCEDURES/FINAL FILING DATE

Applications cannot be submitted later than 5:00 p.m. on the final filing date. Make your online application as complete as possible so a full and realistic appraisal may be made of your qualifications. 

Resumes will not be accepted in lieu of a completed application.

Attaching your resume and cover letter are an optional feature for those who wish to do so in addition to completing the required application. Information on your resume and cover letter will not substitute for the education, work experience and required fields on the County application. The online County application is the primary tool used to evaluate your job qualifications.

• Application Review and Screening. Applications are carefully screened based on information provided. Those who submit incomplete applications that lack relevant qualifications or do not submit all required documents will not be invited to move on. 
• Written Examination. Applicants will be invited to participate in a written exam that tests knowledge for the position. 
• Oral Examination. Applicants are invited to a panel interview in which they will be evaluated by County subject matter experts. 

• Eligible Lists. Candidates who pass the examination will be placed on an eligible list for that classification.  Eligible lists are effective for six months but may be extended up to eighteen months.

GENERAL INFORMATION

RECRUITMENT ACCOMMODATIONS

GENERAL QUALIFICATIONS

• Pass County-paid pre-employment job-related background investigation.
• Perform job duties in a manner assuring a safe working environment for oneself and others.
• Maintain confidential information according to the legal standards and/or County regulations as required.
• Some positions may be required to possess and maintain a valid California Driver’s License and meet County insurability requirements.

APPLICATION AND/OR EXAMINATION APPEAL RIGHTS

DISCLAIMER

Salary : $53,248 - $64,709