CONNECTIVITY TECHNICIAN - CHICKASHA

Connectivity Technician Date 3-27-25

FLSA Classification: Non- Exempt

Company Profile: Starting as a typewriter company in Chickasha, OK in 1934 to have offices across North Texas and Oklahoma, Standley Systems is committed to supporting business with the technology tools and resources needed to empower their employees to get work done.

As Standley Systems has evolved over the years to provide a more holistic approach to each client’s environment, we have expanded our team and resources to provide business technology solutions in two key areas: Print Technology Services and Managed Services.

Team Standley was founded on and continues to operate by a “People First” mindset. Standley may mean technology, but we are committed to listening and truly understanding our clients’ situations to not only providing a solution that keeps them moving forward, but to provide an exceptional experience for everyone, every time.

Our team is all in. With a set of core values driving who we are and how we do what we do, Standley Systems is not just a name, a company, a logo, or a building somewhere...It’s our team.

Work together. Win together. Our team understands and respects the role of the person next to them. To achieve an exceptional experience for everyone every time requires each person, the department and division to own their respective piece of the process and understand how each function works together to achieve the win.

Looking for a workplace that is culture driven by a shared set of beliefs, vision, and values, where everyone is working toward a common goal with a high sense of purpose and conviction? Join our team!

Position Profile: The Standley Systems Connectivity Technician is responsible for, but not limited to, the equipment installation process from delivery to configuration. This position will report to the Imaging Implementation Manager.

Primary Responsibilities

• Serve as on-site technician for equipment installation.
• Work as part of a team to complete equipment installation
• Basic understanding to configure print and scan devices with provided network information
• Basic understanding to install print drivers on Mac OS and Windows OS
• Basic understanding to configure scanning features given provided data & settings
• Record events, problems and the resolutions in the ticketing system
• Close calls daily by EOD.
• Maintain and clean company vehicle
• Drive and operate Box truck with lift gate
• Basic knowledge to configure fax functions on all devices.
• Operate Hand truck/dolly
• Operate mechanical pallet jack
• Utilize company vehicle to deliver, pickup, load/unload equipment
• Basic knowledge to configure print and scan devices from device or using web-interface
• Maintain and expand current technical knowledge by attending service training classes and meetings
• Basic understanding to use diagnostic tools and service aids to assess and resolve equipment and system failures
• Participate in team meetings (L-10’s)
• Communicate with multiple teams to complete installs for customers
• Basic assembly of copiers
• Performing weekly service check on assigned delivery truck.
• Address Customer concerns and follow escalation procedures
• Provide feedback to management for process improvement
• Other duties as assigned.
  
  

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed in the following are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Highly organized
• Strong verbal and written communication skills
• Customer Relations Experience
• Team player required
• Positive attitude required
• Basic mechanical skills
• Use of Hand Tools
• Good driving record, valid driver’s license, and proof of insurance
  
  

Computer Skills

• Proficient PC Skills
  
  

Experience

• 1 years’ experience in customer service
  
  

Education

• High School Diploma
  
  

Physical Requirements: The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to pass drug and alcohol screens. Standley Systems has federal contracts that require compliance with the Drug-Free Workplace Act of 1988, therefore medical marijuana license-holders who test positive for marijuana will not be qualified for the position.
• While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer and telephone keyboard
• Specific vision abilities required by this job include close vision requirements due to computer work
• Able to lift 50 pounds
• Regular, predictable attendance required
• Travel to other Standley Systems offices and customer sites during normal business hours required
  
  

Work Environment: The work environment characteristics described here are representative of those an employee in this position encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Moderate noise (i.e., business office with computers, phone, and printers, light traffic)
• Ability to work in multiple work environments
• Ability to drive a box truck
  
  

Connectivity Technician

I have read this job description, and I completely understand all my job duties and responsibilities. I can perform the essential functions as outlined with or without reasonable accommodation. I understand that this list is not all inclusive but subject to change by management.