Service Desk Technician

STAND 8 provides end to end IT solutions to enterprise partners across the United States and with offices in Los Angeles, New York, New Jersey, Atlanta, and more including internationally in Mexico and India.

This role provides hands-on service desk and desktop support in a Windows 11 environment, delivering end-to-end resolution of technical issues for onsite users. The position supports Microsoft infrastructure, hardware, software, and basic networking while ensuring a high level of customer service. This role plays a critical part in maintaining daily IT operations and user productivity.

Location & Work Type
Location: Long Beach, California
Work Type: Onsite (with potential for 1-2 days remote per week after ramp-up)

Key Responsibilities

• Create, manage, and resolve Service Desk tickets through final resolution

• Provide onsite desktop and technical support for end users

• Perform onsite network troubleshooting and issue resolution

• Install, configure, maintain, and upgrade hardware and software

• Troubleshoot and support printers and copiers

• Provide basic Android and iOS mobile device support and deployment

• Set up, support, and troubleshoot conference room audio/visual equipment

• Deliver excellent customer service both in person and over the phone

Qualifications

Required:

• Comprehensive understanding of computer hardware and software

• Ability to create and resolve Service Desk tickets end-to-end

• Onsite network troubleshooting experience

• Excellent customer service skills

• Strong problem-solving abilities

• Self-motivated with a strong sense of ownership

• Strong verbal and written communication skills

• Ability to take initiative and work effectively in a team environment

Preferred (Optional):

• Professional computer software and/or hardware certifications

Benefits

• Medical coverage and Health Savings Account (HSA) through Anthem

• Dental/Vision/Various Ancillary coverages through Unum

• 401(k) retirement savings plan

• Paid-time-off options

• Company-paid Employee Assistance Program (EAP)

• Discount programs through ADP WorkforceNow

Additional Details
The base range for this contract position is $32 - $40 / per hour, depending on experience. Our pay ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hires of this position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Qualified applicants with arrest or conviction records will be considered.

About Us
STAND 8 provides end-to-end IT solutions to enterprise partners across the United States and globally with offices in Los Angeles, Atlanta, New York, Mexico, Japan, India, and more. STAND 8 focuses on the "bleeding edge" of technology and leverages automation, process, marketing, and over fifteen years of success and growth to provide a world-class experience for our customers, partners, and employees.
Our mission is to impact the world positively by creating success through PEOPLE, PROCESS, and TECHNOLOGY.
Check out more at www.stand8.io; and reach out today to explore opportunities to grow together!
By applying to this position, your data will be processed in accordance with the STAND 8 Privacy Policy.