What are the responsibilities and job description for the Order Fulfillment Representative position at Staffworks?
Order Fulfillment Representative
Direct Hire | $65,000–$90,000 per year | Utica, NY
We are seeking a detail-oriented Order Fulfillment Representative to support customer order management, shipment coordination, and on-time delivery for our rapidly growing Data Center Business Unit. This role is a key link between customer demand and site operations, ensuring accurate order tracking, proactive communication, and timely resolution of fulfillment issues.
Key Responsibilities
- Manage customer orders, backlog, delivery dates, and shipment status within ERP systems.
- Communicate order updates, delivery risks, and potential delays.
- Identify and escalate fulfillment issues, including material shortages, quality holds, and logistics challenges.
- Coordinate with Production, Supply Chain, Operations, Quality, and Shipping teams.
- Maintain accurate order records and prepare status and backlog reports.
- Support recovery plans and continuous improvement initiatives.
Qualifications
- Associate's or bachelor's degree in Supply Chain, Business, Logistics, Operations, or related experience.
- Experience in order management, customer service, logistics, or manufacturing support.
- Strong organizational, communication, and problem-solving skills.
- ERP system experience and manufacturing or distribution experience preferred.
Benefits
- Bonus program and paid vacation
- Retirement plan and personal insurance
- Flexible working hours
- Employee Resource Groups
- Employee Referral Program
- Modern virtual work environment
#IND1
Salary : $65,000 - $90,000