What are the responsibilities and job description for the Customer Service Representative position at Stafford Gray?
Position Summary:
The Customer Service Representative (CSR) is the first point of contact for guests needing assistance at the front desk.
This role focuses on creating a positive customer experience by answering questions, guiding guests, and supporting store operations.Key Responsibilities:
Greet customers warmly and provide helpful, friendly assistance.
Answer and route phone calls, take messages, and provide information when possible.
Support customers with inquiries about deliveries, pickups, service issues, financing, and general store information.
Check customers in for scheduled service appointments and coordinate with the appropriate departments.
Maintain an organized, professional customer service desk area.
Communicate effectively with sales, warehouse, and management teams.
Perform light administrative tasks such as scanning, filing, and updating customer records.
Deliver exceptional service by staying patient, calm, and solution-focused.
Requirements
Qualifications:
Strong communication and customer service skills.
Ability to multitask in a fast-paced retail environment.
Basic computer proficiency.
Reliable, punctual, and professional.
Previous customer service experience preferred but not required.