What are the responsibilities and job description for the Order Fulfillment and Customer Support Lead position at Staffmark Group?
Where Precision Meets Purpose: Order Fulfillment & Customer Support Lead
A highly respected, detail-focused studio serving churches around the world is seeking an Order Fulfillment & Customer Support Lead to oversee daily fulfillment operations, inventory accuracy, and customer communication. This is a hands-on, on-site role for someone who values structure, craftsmanship, and excellence. The environment is clean, calm, and system-driven, and success comes from consistency, organization, and pride in doing things the right way.
Hours & Pay
- Schedule: Weekdays, Monday through Thursday
- Hours: 28-32 hours per week, with potential growth up to 36 hours
- Shift: First shift
- Pay: $20-$25 per hour, based on experience
- Location: On-site in Baxter, MN
What You'll Do Each Day
Order Fulfillment (Primary Focus)
- Review daily orders and prioritize shipments by service level
- Pull, verify, pack, and ship orders with exceptional accuracy
- Ensure Priority Mail shipments are prepared before the daily USPS pickup
- Maintain a spotless, organized fulfillment workspace
Inventory Management
- Learn the full product line and vendor structure within the first 30 days
- Keep shelves, trim bins, and product areas clearly labeled and organized
- Track out-of-stock items and support reorder processes
- Monitor fast-moving inventory while reducing overstock
- Use checklists and structured systems to maintain a 2-3 week stock model
Customer Support
- Answer incoming calls with a calm, professional, and friendly tone
- Assist customers with order-related questions and concerns
- Route complex issues to the appropriate team member with confidence
- Collaborate with a remote support assistant to ensure consistent communication
Studio Organization & Leadership Support
- Restock shipping and packing supplies daily
- Reset workstations and complete end-of-day cleanup
- Perform weekly organization of fabric shelves and studio areas
- Oversee the swatch program, including organization and accuracy
- Set daily and weekly goals, assign tasks, and provide direction to the support team
- Help guide team performance to ensure tasks and projects are completed on time
What We're Looking For
Required Qualifications
- Strong organizational and time-management skills
- Exceptional attention to detail and accuracy
- Office and leadership skills with a high level of professionalism
- Reliable, punctual, and consistent work habits
- Ability to lift 20-30 pounds
- Basic computer skills using Word, Excel, Google Docs, and Google Sheets
- Clear and professional verbal and written communication skills
Preferred Experience
- Order fulfillment or warehouse experience
- Customer service experience
- Inventory management experience
- Sewing, crafting, or textile knowledge
Benefits & Perks
This temp-to-hire role offers weekly pay, medical, dental, vision, and life insurance, a 401(k), short-term disability coverage, employee discounts, and a flexible schedule. The studio provides a stable four-day workweek, a quiet and focused environment, meaningful work that supports churches globally, and a long-term opportunity with room to grow into expanded leadership responsibilities.
Ready to Lead With Excellence?
If you take pride in precision, thrive in structured environments, and want meaningful work with long-term potential, click Apply Now to be considered for this opportunity.
The base pay range listed reflects what we reasonably expect to offer for this role. Actual pay may vary based on location, experience, and performance. Depending on the position, benefits may include medical, dental, and vision coverage; retirement and savings plans; paid holidays and time off; supplemental insurance; and additional wellness or incentive programs.
After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play.
About UsAt Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.
Staffmark is an equal opportunity employer. Allapplicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.
Staffmark Group is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact us. Pro Staff is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.
All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.
Salary : $20 - $25