What are the responsibilities and job description for the Medicare Specialist position at Staffmark Group?
Now hiring for a Medicare Specialist
Location: Columbia, TN
Pay Rate: $18.00 per hour
Shift: 7 AM - 5 PM
If You Can Juggle Calls, Chat, and Coffee. We're Impressed.
Looking for Medicare Specialist jobs in Columbia where great communication makes a real difference? This opportunity lets you assist customers, solve problems, and build positive relationships while helping deliver outstanding service every day.
If your skills and experience are a good match for this role please apply today. This opportunity is based on a Customer Service Representative career path and is being offered by Staffmark to qualified candidates.
- High school diploma or GED required.
- Ability to learn Medicare regulations, health insurance processes, customer service procedures, and company systems.
- Strong computer, communication, and organizational skills required.
- Minimum 1 year of customer service, member services, medical claims, healthcare administration, call center, or insurance experience preferred.
- Experience handling high-volume inbound calls while maintaining accuracy, professionalism, and outstanding customer service.
- Knowledge of HIPAA privacy standards and confidential information handling preferred.
- Strong problem-solving, multitasking, research, and documentation skills.
- Ability to work independently, prioritize multiple tasks, and collaborate effectively with cross-functional teams.
- Ability to sit for extended periods while working on a computer and telephone.
- Frequent use of computers, data entry systems, and customer service software.
- Ability to communicate clearly with members, providers, internal departments, and external customers.
- Ability to work overtime as needed to support business operations and member service goals.
- Provide exceptional customer service by handling Medicare member inquiries from internal and external customers via phone and other communication channels.
- Accurately document all customer interactions, research findings, and resolutions within the Facets system.
- Research member questions, identify root causes, and resolve issues efficiently while maintaining service and quality standards.
- Ensure compliance with HIPAA regulations and company policies when handling confidential member information.
- Support Medicare operations by assisting with adjustment screening, claims verification, and cross-functional projects as needed.
- Collaborate with supervisors, team members, providers, and other departments to improve service delivery and operational efficiency.
- Monitor and report system issues, process improvement opportunities, and online help resource updates.
- Successfully complete required training programs, maintain performance scorecard standards, and contribute to team goals for quality, productivity, and member satisfaction.
Benefits
- Competitive Weekly Pay
- Comprehensive Benefits including medical, dental, and vision coverage.
- Life and Disability Insurance for added peace of mind.
- Optional 401(k) Plan to help you prepare for the future.
- Supportive Team Environment focused on professional growth and customer success.
"The Staffmark team delivered great service but always checking in on the assignment and making sure everything was going well." Staffmark Associate
Answer calls, not job ads. This is the one - Apply now.
About Us
At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.
Staffmark is an equal opportunity employer. Allapplicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.
Staffmark Group is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact us. Pro Staff is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.
All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.
Salary : $18