What are the responsibilities and job description for the Japanese Bilingual Customer Service Representative position at Staffmark Group?
Job Title: Japanese Bilingual Customer Service Representative
Location: Greater Chicago Area, nearO'Hare International Airport(Hybrid, once a week onsite)
Hours: 9:00am - 5:30pm
Classification: Non-Exempt, Full-Time, Direct-Hire
Position Summary:
We are seeking a Japanese Bilingual Customer Service Representative to join a well-established professional services company in Schaumburg, IL. This hybrid position (with one day per week in the office) is ideal for individuals with strong administrative or clerical experience who enjoy providing excellent support to clients and internal teams. The role involves managing client communications, coordinating documentation, and supporting account activities. Comprehensive training will be provided, and the company supports employees in obtaining industry-related certifications for career growth.
Key Responsibilities:
Process service requests and updates from business clients in a timely manner through digital systems
Review client-submitted information and documentation to ensure accuracy and completeness for processing
Maintain organized electronic client records and files within internal systems
Coordinate with internal teams and external service providers to collect and confirm required information
Manage incoming and outgoing correspondence, primarily via email and other digital communication tools
Enter and maintain accurate data related to client transactions and billing activities in online systems
Communicate with clients and external partners to support issue resolution and ensure smooth processing workflows
Escalate complex or unique issues to senior team members or supervisors as needed
Qualifications:
Japanese bilingual skills required (business-level fluency in reading, writing, and speaking)
Prior clerical or administrative experience required
Customer service experience in a business setting is a plus.
Interest in developing professional skills, including a certification in business-related services (training provided)
Excellent communication and interpersonal skills
Basic Microsoft Office skills (Word, Excel, Outlook)
Benefits: Medical/Dental/Vision/Life/AD&D/LTD, PTO, Holidays, and 401k.
The base pay range listed reflects what we reasonably expect to offer for this role. Actual pay may vary based on location, experience, and performance. Depending on the position, benefits may include medical, dental, and vision coverage; retirement and savings plans; paid holidays and time off; supplemental insurance; and additional wellness or incentive programs.
At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.
Staffmark is an equal opportunity employer. Allapplicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.
Staffmark Group is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact us. Pro Staff is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.
All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.