What are the responsibilities and job description for the Customer Support Specialist position at Staffmark Group?
Staffmark is seeking a Customer Support Specialist to join a well-established team in Perry, NY. If you have strong communication skills, experience in collections, and a customer-focused mindset, this is a great opportunity to grow your career in a supportive and structured environment.
Pay: $17.20/hour
Schedule:
Training:
- Monday - Thursday: 8:00 AM - 5:00 PM
- Friday: 8:00 AM - 4:30 PM
Post-Training (Flexible Schedule):
- Monday - Thursday: 8:00 AM - 9:00 PM
- Friday: 8:00 AM - 7:00 PM
- Employees choose 8-hour shifts within the available timeframes. Must work one evening (until 9 PM) per week.
Under close supervision, you will contact debtors regarding account delinquencies, explain available repayment options, and follow up as needed. You will also handle skip tracing, basic data gathering, and assist with account verification related to wage garnishments or legal resolutions.
Responsibilities:
- Contact debtors regarding delinquent accounts and payment options
- Make inbound and outbound collection calls
- Skip-trace to locate debtor contact and employment information
- Negotiate payments, arrangements, or escalate complex cases
- Document all interactions and follow scripts verbatim
- Perform data verification for special cases (e.g., disability, bankruptcy, etc.)
- Comply with federal/state regulations and internal policies
- Other duties as assigned based on the line of business
Qualifications:
- High school diploma or GED required
- Minimum 1 year of collections experience
- Strong reading, typing, and communication skills
- Familiarity with modern office procedures and computer systems
- Excellent attention to detail and organizational abilities
- Ability to follow procedures and work independently
Our partner company can provide you with the vital benefits that you deserve. A list of benefits will be provided to you upon hire.
Interested? Click "ApplyNow" and a dedicated recruiter willbe in touchto discuss this amazing opportunity.
The base pay range listed reflects what we reasonably expect to offer for this role. Actual pay may vary based on location, experience, and performance. Depending on the position, benefits may include medical, dental, and vision coverage; retirement and savings plans; paid holidays and time off; supplemental insurance; and additional wellness or incentive programs.
After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play.
About UsAt Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.
Staffmark is an equal opportunity employer. Allapplicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.
Staffmark Group is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact us. Pro Staff is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.
All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.
Salary : $17