What are the responsibilities and job description for the Customer Support Specialist position at Staffmark Group?
Now hiring Customer Support Specialist | Direct Hire | In Office
Geneseo, NY
Pay Rate: $17.20 - $17.75 per hour $4.23 - $4.93 per hour for health and welfare
Training Schedule:
- Monday-Thursday: 8:00 AM-5:00 PM
- Friday: 8:00 AM-4:30 PM
Post-Training Flexible Schedule:
- Monday-Thursday: 8:00 AM-9:00 PM
- Friday: 8:00 AM-7:00 PM
- Employees select an 8-hour shift within these windows and are required to work one evening per week until 9:00 PM.
Talk, Solve, Smile-That's the Job.
Got people skills? Join us as a Customer Support Specialist and deliver the kind of customer service that makes every call count.
What's in It for You? Benefits
This position offers access to a competitive benefits package that supports your professional and personal well-being. Full benefit details will be provided upon hire.
The Skills You Need:
- High school diploma or GED required
- At least 1 year of collections experience
- Strong verbal communication, reading, and typing skills
- Comfort using computer systems and standard office software
- High attention to detail and strong organizational skills
- Ability to follow procedures and work independently
Your Service Superpowers:
- Contact customers regarding past-due accounts and explain available resolution options
- Handle inbound and outbound calls related to account status and payments
- Perform skip tracing to locate updated contact and employment information
- Negotiate payment arrangements or escalate complex cases when appropriate
- Accurately document all account activity while following the required scripts
- Verify and update information for special account situations, such as bankruptcy or disability
- Maintain compliance with all federal, state, and internal regulations
- Complete additional duties as assigned based on business needs
"The recruiter I worked with was very nice and understanding. They helped me find the job that was best for me." Staffmark Associate
Good vibes, good pay, good people. Join us - Apply here.
Join a Team That Works for You
At Staffmark, we're more than just a staffing company-we're your career partner. As part of RGF Staffing and Recruit Group, anHR powerhouse behind big names like Indeed and Glassdoor, we've got the muscle and the know-how to get you where you want to go.
With more than half a century of experience and a track record of putting hundreds of thousands of people to work every year, we've got your back. Whether you're looking to level up, switch gears, or just get to work fast, we make it happen.
Join us and experience the advantage of working with a trusted name in recruiting-because your success is our success.
The base pay range listed reflects what we reasonably expect to offer for this role. Actual pay may vary based on location, experience, and performance. Depending on the position, benefits may include medical, dental, and vision coverage; retirement and savings plans; paid holidays and time off; supplemental insurance; and additional wellness or incentive programs.
After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play.
About UsAt Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.
Staffmark is an equal opportunity employer. Allapplicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.
Staffmark Group is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact us. Pro Staff is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.
All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.
Salary : $17 - $18