What are the responsibilities and job description for the Customer Service Representative position at Staffmark Group?
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Let Staffmark make it easier for you! As one of the nation's top staffing agencies, we have decades of experience connecting job seekers with the right opportunities that align with their goals. We're committed to helping you develop your career. Right now, we're hiring a Customer Service Representative in Perry, NY.
Schedule: Training schedule: Monday-Thursday, 8:00 am-5:00 pm, and Friday, 8:00 am-4:30 pm. After training, employees move to a flexible schedule: Monday-Thursday, 8:00 am-9:00 pm, and Friday, 8:00 am-7:00 pm, with one required evening shift until 9:00 pm per week.
Pay: $17.20/hr.
Key Responsibilities:
- Contact debtors to inform them of account delinquencies and discuss repayment or resolution options.
- Conduct skip-tracing to locate debtor contact and employment information.
- Handle incoming and outgoing collection calls, negotiate payment arrangements, and document all interactions.
- Follow detailed scripts, procedures, and all Federal/State laws and company policies.
- Gather and verify information for accounts involving wage garnishments, litigation, or other special circumstances.
- Maintain accurate records and coordinate with supervisors on complex or escalated accounts.
Qualifications:
- High school diploma or GED required; at least 1 year of collections experience preferred.
- Minimum 1 year of collections experience
- Strong communication, organizational, and customer service skills.
- Proficient in typing and using computer systems and office software.
- Detail-oriented with the ability to follow strict procedures and regulations.
- Able to work independently and maintain professionalism
- Bilingual is a plus
Staffmark Employee Benefits
Our client offers a range of competitive benefits to keep their teams happy, healthy, and invested. An outstanding benefits package will be disclosed upon hire. This is a direct-hire position!
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The base pay range listed reflects what we reasonably expect to offer for this role. Actual pay may vary based on location, experience, and performance. Depending on the position, benefits may include medical, dental, and vision coverage; retirement and savings plans; paid holidays and time off; supplemental insurance; and additional wellness or incentive programs.
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About UsAt Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.
Staffmark is an equal opportunity employer. Allapplicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.
Staffmark Group is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact us. Pro Staff is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.
All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.
Salary : $17