What are the responsibilities and job description for the Consumer Affairs & Product Recall Manager position at Staffmark Group?
Consumer Affairs & Product Recall Manager (10-Month Contract)
Emeryville, CA (On-site, Corporate Office) | Up to $32/hr
About the Role
A well-established grocery retail company headquartered in Emeryville, CA is seeking a highly organized and proactive Consumer Affairs Temp to join their team for a 10-month temporary assignment. This role leads and coordinates all aspects of customer complaints and consumer affairs across the company's grocery retail operations.
This position serves as the central point of contact between internal teams, suppliers, and customers during product issues, ensuring timely, accurate, and effective communication and resolution. The ideal candidate is a strategic thinker with strong project management skills who thrives in high-pressure situations, excels in cross-functional collaboration, and is committed to protecting customer trust and brand integrity.
This is a newly created role reporting to the Technical Services Director.
Key Responsibilities
Supplier Management
- Maintain necessary documentation for compliance with Foreign Supplier Verification Program (FSVP) requirements for all imported products (national brands and private label)
- Audit documentation annually to ensure supplier information is well maintained
- Liaise between cross-functional team members to prepare teams for regulatory audits
Project Management & Communication
- Act as project manager for cross-functional initiatives related to product issues and recalls
- Ensure all stakeholders (legal, QA, marketing, operations, customer service) are aligned and informed
- Provide ad hoc regulatory and quality support across the company, serving as a key thought partner to the business
Qualifications
- Bachelor's degree in Food Science, Public Health, Business, or related field (Master's a plus)
- 5 years of experience in consumer affairs, product quality, food safety, or a related role in retail or the food industry
- Demonstrated experience managing recalls or crisis communications
- Strong project management skills; PMP certification a plus
- Exceptional written and verbal communication abilities
- Ability to handle sensitive, high-pressure situations with professionalism and discretion
- Familiarity with FDA, USDA, and other regulatory guidelines related to food safety
- Action-oriented self-starter with the courage to lead change and implement operational improvements
- Proficient in Microsoft Office Suite (especially Excel functions and data analysis) and compliance-related software systems
Preferred Skills
- Experience with complaint and recall tracking systems (e.g., Recall InfoLink, SAP, Salesforce, Intelex)
- Experience with call centers
- Bilingual a plus
- Knowledge of food labeling, traceability, and supply chain logistics
Job Type: Temporary, 10-month contract
Pay: Up to $32.00/hour
Location: Emeryville, CA (on-site, corporate office)
The base pay range listed reflects what we reasonably expect to offer for this role. Actual pay may vary based on location, experience, and performance. Depending on the position, benefits may include medical, dental, and vision coverage; retirement and savings plans; paid holidays and time off; supplemental insurance; and additional wellness or incentive programs.
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Hunter Hamilton is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Hunter Hamilton offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Hunter Hamilton is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.
Staffmark Group is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact us. Pro Staff is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.
All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.