What are the responsibilities and job description for the Air Export Customer Service/Operations Agent position at Staffmark Group?
About the Role
Our client, a global freight forwarding company in San Francisco, is seeking an experienced Customer Service/Operations Agent to join their team. This role combines customer-facing responsibilities with operational coordination to ensure smooth logistics operations and exceptional client service. This position is a long-term temporary assignment. Conversion to a permanent employee role is possible but has no set timeframe and is based strictly on the individual's performance, their ability to integrate with the team (team fit), and overall company performance.
Key Responsibilities
- Coordinate and monitor shipment activities including air, ocean, and ground freight
- Communicate with customers regarding shipment status, documentation requirements, and delivery schedules
- Process import/export documentation and ensure compliance with customs regulations
- Liaise with carriers, warehouses, and customs brokers to resolve operational issues
- Generate quotes and handle pricing inquiries for freight services
- Track shipments and proactively address delays or exceptions
- Maintain accurate records in the company's transportation management system
- Support daily operational needs and contribute to team efficiency
Requirements
- Minimum 2-3 years of experience of customer service or operations in freight forwarding, logistics, or supply chain industry (air export experience preferred).
- Knowledge of Incoterms and commercial invoice requirements
- Strong knowledge of import/export processes and documentation
- Familiarity with customs regulations and international shipping procedures
- Excellent communication skills with ability to manage multiple customer accounts
- Proficiency in logistics software and Microsoft Office Suite
- Detail-oriented with strong organizational and problem-solving abilities
- Ability to work independently in a fast-paced environment
The base pay range listed reflects what we reasonably expect to offer for this role. Actual pay may vary based on location, experience, and performance. Depending on the position, benefits may include medical, dental, and vision coverage; retirement and savings plans; paid holidays and time off; supplemental insurance; and additional wellness or incentive programs.
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Staffmark is an equal opportunity employer. Allapplicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.
Staffmark Group is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact us. Pro Staff is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.
All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.
Salary : $25 - $27