What are the responsibilities and job description for the Call Center Representative position at Staffing?
Job Title : Customer Care Specialist / Call Center Representative (Onsite)
Work Location :77 Hartland Street, East Hartford, CT 06108
Schedule: Monday–Friday, 8:30 AM – 5:00 PM
Pay Rate: $19.94/hour
Position Summary
We are seeking professional and customer-focused Customer Care Specialists to support program participants in an onsite call center environment. This role serves as the primary point of contact for consumers and providers, delivering accurate information, resolving inquiries, and providing technical assistance related to online portal access.
The successful candidate will demonstrate strong communication skills, sound judgment, attention to detail, and the ability to manage high call volumes while maintaining service quality and compliance standards.
Key Responsibilities
Serve as the first point of contact for inbound inquiries from consumers and providers
Provide accurate, timely, and professional telephone support
Assist users with online portal navigation and password resets
Document all interactions thoroughly and accurately in the call management system
Escalate complex issues to leadership or appropriate agencies in accordance with procedures
Handle sensitive or challenging customer situations with professionalism and discretion
Process complaints in compliance with established policies and guidelines
Identify recurring issues and report trends for service improvement
Consistently meet performance metrics for quality, productivity, and customer satisfaction
Required Qualifications
Strong verbal and written communication skills
Ability to communicate complex information clearly and concisely
Proven problem-solving and conflict-resolution skills
Ability to navigate multiple systems simultaneously
Dependable attendance and strong work ethic
Ability to remain composed in a high-volume, fast-paced environment
Minimum Requirements
Must be 18 years of age or older
High School Diploma or GED with a minimum of 6 months call center experience
OR Associate degree or higher in lieu of experience
Ability to pass a 30 WPM typing assessment
Successful completion of a customer service skills assessment
Ability to pass a criminal background check and 8-panel drug screen
Salary : $18 - $20