Patient Services Representative

Patient Service Representative I

Village Health Center

At Father Joe’s Villages, providing welcoming, efficient, and accurate patient service is the first step in ensuring high-quality care. Our Patient Service team serves as the initial point of contact for patients across medical, dental, psychiatry, behavioral, street health, transformative recovery, group, and specialty services, supporting seamless, compassionate patient experience.

The Role

As our Patient Service Representative I, you will greet and assist patients, collect and verify demographic and insurance information, and ensure accurate registration in our electronic health record (EHR) system. This role focuses on creating a positive patient experience, providing clear information, and connecting patients to the services they need.

You will work closely with clinical and administrative teams to schedule appointments, manage patient check-in and check-out, assist with billing, and support sliding fee programs. Success in this role requires professionalism, strong communication skills, attention to detail, and a commitment to patient-centered care.

Key Responsibilities

• Provide welcoming, professional, and compassionate service to patients, clients, and visitors entering the clinic
• Verify patient demographic information, insurance coverage, and eligibility for sliding fee programs
• Enter accurate patient information into the EHR system and maintain HIPAA-compliant records
• Schedule, reschedule, and cancel appointments for multiple departments as requested
• Collect payments according to sliding fee programs and established guidelines
• Assist patients with completion of registration, billing, and program forms
• Answer incoming calls, screen, and route appropriately
• Collaborate with internal and external teams to guide patients to resources and services
• Complete pre-check-in chart preparation to improve efficiency and patient satisfaction
• Maintain effective communication and positive working relationships with patients and colleagues
• Complete required trainings, adhere to policies, and perform other duties as assigned

Desirable Candidate Profile

• High School Diploma or GED required; additional education in healthcare administration or related field a plus
• Minimum of 6 months experience in a medical or dental front office preferred
• Experience with electronic health records (EHR) systems, preferably EPIC
• Bilingual in Spanish/English preferred
• Knowledge of Medi-Cal, Medicare, managed care, third-party insurance rules, and billing preferred
• Strong written and verbal communication skills
• Knowledge of verifying insurance/program eligibility preferred.
• Excellent customer service and professionalism
• Ability to manage multiple tasks simultaneously, maintain accuracy, and meet deadlines
• Commitment to HIPAA compliance and patient privacy

Key Competencies and Experience

• Build respectful, supportive relationships with patients and visitors
• Maintain accurate records, documentation, and appointment scheduling
• Communicate with patients, providers, and internal teams
• Identifies solutions to support patient experience and access to services
• Comfortable using EHR systems and basic computer programs
• Demonstrates compassion and respect for patients in alignment with Father Joe’s Villages’ mission

Work Schedule

This is a full-time position, typically 40 hours per week, scheduled Monday through Friday. Work hours may vary based on patient volume, appointments, or clinic needs.

Compensation and Benefits

Pay is based on experience, qualifications, and internal equity. The anticipated starting pay range for this role is $20.27 to $23.31 per hour.

Father Joe’s Villages offers a comprehensive benefits package, including medical, dental, and vision coverage, retirement plan options, paid time off, 11 paid holidays, and professional development opportunities. Employees also have access to wellness programs and employee assistance resources to support work-life balance.

Why Join Father Joe’s Villages

Be part of a mission-driven team dedicated to providing high-quality, compassionate care to our patients. Collaborate with dedicated colleagues, grow professionally, and make a meaningful impact in the lives of individuals and families accessing our health services.

Conditions of Employment

Employment is contingent upon successful completion of applicable pre- and post-employment requirements, including background checks, health screenings, and verification of certifications/licenses as required.

Equal Employment Opportunity

Father Joe’s Villages is an equal opportunity employer committed to building a diverse and inclusive workforce. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, or other characteristics protected by law.