Resettlement/Employment Case Manager

Job Summary

At Catholic Charities of Ingham, Eaton, and Clinton Counties, every team member plays an essential role in advancing our mission to serve vulnerable individuals and families with compassion and dignity. As part of our team, you will contribute to a wide range of services aimed at fostering hope, healing, and empowerment within the communities we serve. Whether your role is direct service, administrative support, or leadership, you will be part of a collaborative, mission-driven organization dedicated to promoting social justice, cultural diversity, and the well-being of all clients. Your work will reflect our core values of respect, integrity, and service, helping to create lasting positive change in the lives of those we serve.

Key Responsibilities

• Post-Resettlement Case and employment case manager will manage enrollment, reporting, and compliance with employment & post-Resettlement services. The case manager will be central in developing and implementing intakes/orientation, enrolling clients in services, developing service plans (Refugee Family Self-Sufficiency Plan or RFSSP), assisting clients to access special services in the community, maintaining case files, and reporting outcomes to MDHHS.
• The Post Resettlement/employment Case Manager will create case files for all clients in employment/Post services. Case files will include the following: eligibility documents, RFSSP, any expenditures made on behalf of the client, case notes documenting class participation, client contact, and all services provided to client.
  
  

Open, maintain and close case files

• Complete case notes for all client interactions.
• Assist clients in determining family budget, employment/financial planning, immigration/documentation needs, education and training needs (including providing aptitude/skills assessments), English language training needs, childcare needs, and transportation and interpretation needs.
• Maintain regular contact with clients throughout the service period.
• Provide clients with information, referral and outreach services.
  
  

Refer clients to the Immigration Law Clinic for services pertaining to legal immigration documents as needed for employment.

• Maintain on-going communication with other Case Managers, Job Developers, Job Trainers, ESL Teachers and other program staff to ensure client needs and requests are addressed.
• Maintain a professional appearance and behavior as a representative of the Agency and Program.
• Other duties as assigned
• Attend and actively participate in Agency and Program meetings, conferences, in-services and other meetings deemed appropriate.
• Provide interpretation and translation services, both within the Agency/Program and to outside the Agency partners, if applicable.
• Provide transportation, as deemed necessary, for DHHS, Social Security, health appointments, clothing, employment activities, supportive services, etc.
  
  

Qualifications

• Education: Possession of a four-year undergraduate degree (Bachelor Degree) in a human service-related field or combination of education and experience working with multicultural populations, preferably with refugees.
• Experience: Possession of a four-year undergraduate degree (Bachelor Degree) in a human service-related field or combination of education and experience working with multicultural populations, preferably with refugees.
• Required Licenses, Certifications, and Training: The Post-Resettlement /Employment Case Manager must be bilingual/multilingual in languages relevant to the current refugee population and have experience in case management. Prefer ability to work beyond the parameters of posted Agency/Program hours of operation as necessary to complete Job Responsibilities.
• Competency in basic computer programs including all MS Office programs. Fluency in MS Excel. A valid Michigan Driver License, access to reliable transportation and maintain appropriate insurance.
  
  

Personal Attributes Anticipated

• Mission-Driven: Demonstrates a deep commitment to the mission and values of Catholic Charities of Ingham, Eaton, and Clinton Counties, and incorporates them into daily work
• Collaborative Team Player: Thrives in a team environment, contributing positively and working effectively with others to achieve shared goals
• Solution-Oriented Problem Solver: Proactively identifies challenges and develops practical, innovative solutions to address them
• Culturally Sensitive: Demonstrates awareness and respect for the cultural diversity of both colleagues and clients, fostering an inclusive and supportive environment
• Integrity: Upholds a strong moral character, consistently doing what is right, and responsibly using time and resources to serve the organization’s mission
  
  

Work Environment & Physical Demands

• This position is on-site and may not be eligible for remote work
• Attendance at occasional meetings or events outside regular business hours is required
• The role involves working with sensitive or potentially traumatic information and direct interaction with individuals or families in crisis
• Physical requirements include frequent use of hands for handling objects, tools, or controls; talking, bending, squatting, twisting, climbing, kneeling, reaching, and occasionally lifting or carrying up to 30 pounds
• Vision requirements include close-up work, distance vision, and the ability to adjust focus
• The work environment may involve varying degrees of physical discomfort and occasional loud noise
• Occasional driving, potentially with Clients, during the workday may be needed for operational purposes
• Reasonable accommodations will be made to enable individuals with disabilities to perform essential job functions
  
  

Comments

This job description is intended to outline the essential functions, general supplementary tasks, and key requirements for successful performance in this role. It is not an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Additional tasks may be assigned, and management reserves the right to modify duties as needed.