Patient Access Trainer

This job was posted by https://idahoworks.gov : For more information,

please see: https://idahoworks.gov/jobs/2541341

The Patient Access Registrar / Trainer performs all registration and

hospital admission functions across St. Marys Health or Clearwater

Valley Health locations while serving as a subject matter expert and

trainer for Patient Access staff. The role supports front-end revenue

cycle accuracy through direct patient registration, insurance

verification, point-of-service collections, and admissions processing,

while also onboarding, training, coaching, and supporting staff to

ensure consistent, compliant, and high-quality registration practices.

The Patient Access Registrar / Trainer collects patient and insurance

information essential for clean claims billing, verified insurance

eligibility, processes admissions, transfers, and discharges, and

ensures accurate entry of patient data into the electronic medical

record. This position also provides training and guidance and on-going

support to Patient Access staff, ensuring adherence to policies, HIPAA

privacy standards, and federal and state regulations. The role greets

patients and visitors in a courteous and professional manner and

promotes an exceptional patient experience while fostering staff

competency and confidence.

**Essential Job Functions:**

• Patient access and registration duties.
• Register, preregister, schedule and admit patients across
  
  

emergencies, inpatient, outpatient, clinic and specialty service

settings.

• Collect, verify and accurately enter demographic and insurance
  
  

information into the electronic medical record

• Verify insurance eligibility and benefits to support accurate
  
  

billing and clean claims.

• Collect point of service copayments, deposits and self-payments,
  
  

including telephone collections in accordance with organizational

policy.

• Refer uninsured and underinsured patients to Financial Counseling
  
  

and communicate financial information as needed at scheduling or

registration.

• Obtain patient signature on required consent and regulatory forms
  
  

and scan identification and insurance documentation.

• Distribute required pre-visit forms and assessments electronically
  
  

to support appointment readiness and patient experience.

• Serve as a centralized communication resource by routing calls,
  
  

messages, and patient requests to appropriate clinical or

administrative staff.

• Provides excellent customer service and supports the patient
  
  

Experience

• Performs other related duties as assigned
• Maintains confidentiality of all hospital and patient information at
  
  

all times. Follows HIPAA regulations and policies.

• Regular and predictable attendance is an essential job function.
  
  

**Training and staff Support Responsibilities:**

• Serve as a trainer and resource for new and existing Patient Access
  
  

staff.

• Conduct onboarding and orientation for new Patient Access employees,
  
  

including workflows, systems, policies and customer service

standards.

• Provide hands-on-training, shadowing and competency validation for
  
  

registration processes across hospital settings.

• Assist in developing, updating, and maintaining training materials,
  
  

job aids, and standard work documentation.

• Reinforce compliance with HIPAA, CMS, payer requirements, and
  
  

organizational policies during training and daily operations.

• Provide real-time coaching, feedback, and support to staff to
  
  

improve accuracy, efficiency and patient satisfaction.

• Identify training gaps or performance trends and communicate
  
  

opportunities for improvement to leadership.

• Act as a subject matter expert for Patient Access workflows,
  
  

systems, and best practices.

• Supports change management initiatives related to system updates,
  
  

workflow changes or regulatory requirements.

• Promote a cul ure of continuous learning, quality and accountability
  
  

within the Patient Access Team.

**Minimum Qualifications:**

• High School diploma or equivalent preferred
• Minimum of 1 year customer service preferred
• One year of experience and/or education in front office or patient
  
  

access procedures preferred

• Prior medical office and/or hospital business office experience
  
  

highly desirable

• Experience serving as a trainer, preceptor, or lead preferred.
• Knowledge of government and commercial payers and payment
  
  

methodologies.

• Basic medical terminology preferred
• Excellent written and verbal communication skills with a strong
  
  

focus on customer service and patient experience.

• Ability to adapt to a rapidly growing and changing work environment
  
  

Full time, 40 hours per week, M-F with occasional Saturdays.

CVH is EOE