What are the responsibilities and job description for the Manager, Team Operations and Player Care position at St. Louis City SC?
Who CITY is:
St. Louis CITY is more than just the newest local MLS soccer team, we have quickly become the heartbeat of St. Louis and are leading the frontier of an emerging cultural renaissance. Join our growing family of 500 visionaries in a fun and fast-paced work environment that provides unmatched potential for new ideas, personal growth, and immediate impact.
Who you are:
CITY provides a progressive and supportive workplace that lets YOU be YOU. We value unique experiences and perspectives, and we hire employees who leverage their differences to add value.
Feel the impact of your ideas come to life as you join in the thunderous roar of 22,500 impassioned fans at our state-of-the art facility.
What CITY does:
Join us today in the mission of uniting the St. Louis Region and redefining what it means to be a soccer team.
Purpose
The Manager, Team Operations and Player Care will provide administrative support and enhance communication among players, families, coaches, and staff. This position will support CITY2 by taking care of all the logistical details of travel, training, and match day operations. This role will also help the players, relocate, acclimate, and integrate into the St. Louis community. This is a full-time, exempt position.
Essential Functions and Outcomes
- Lead team communication between team staff and players
- Coordinate a welcoming process of relocating/onboarding new players and families
- Primarily focus on housing, education, and lifestyle options
- Assist players with obtaining driver's license, social security number, bank account, etc.
- Develop a database of contacts, networks and vendors that support our player services department
- Lead match day operations for CITY2 which includes pre-match, halftime and post-match
- Travel with the team as needed and provide operational support with team travel, training and matchday
- Assist in registering players, helping players to and from medical appointments as needed
- Work closely with Front Office for sponsorship or community relation opportunities and player appearances
- Integrate new players and help with onboarding procedures when new players arrive
- Serve as an internal office consultant in regard to players' perspectives
Characteristics and Skills
- Proven ability to work in a team-oriented environment
- An eagerness to learn and develop knowledge and skills
- A high standard of work performance and the ability to consistently deliver high-quality results
- Detail-oriented and organized with effective time management and prioritization skills
- Flexible and resourceful in response to changing priorities and needs
- Strong communication skills to effectively work with both internal and external constituents, with an emphasis on communicating the mission, vision, and culture of the club, families, coaches and community members
- Ability to coordinate multiple projects simultaneously.
- Very strong negotiating skills required.
- Ability to work under pressure.
- Ability to work with managers, staff and outside parties concerning travel arrangements.
- Excellent facilitation skills, including the ability to manage and resolve tensions, disputes and conflicts Proficient in Microsoft Office, with a focus on Word, Excel, and PowerPoint
Experience and Qualifications
- Three years responsible administrative and travel booking experience; or bachelor's degree in a field appropriate to the assignment and two years responsible administrative and travel booking experience.
- Proactive in identifying and completing tasks applicable to the job.
- Ability to problem-solve and exercise sound judgment.
- Experience using database application software and/or online reservation systems preferred.
- Knowledge of the principles and practices of administration, regulations and operating procedures, as well as accounting and budgeting procedures.
Out of Office Responsibilities
- Must be able to work evenings, weekends, events, and holidays as required. This position will require flexibility of work schedule. Travel includes frequently driving a motor vehicle, valid driver's license with insurance is required.
St. Louis CITY SC is building a team that is passionate about their work, the success of our Club and the growth and revitalization of our region. We desire people who hold themselves and others accountable and are driven by setting new standards for fan engagement.
TKFC LC is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.