What are the responsibilities and job description for the Guest Services Coordinator position at St. Louis City SC?
Who CITY is:
St. Louis CITY is more than just the newest local MLS soccer team, we have quickly become the heartbeat of St. Louis and are leading the frontier of an emerging cultural renaissance. Join our growing family of 500 visionaries in a fun and fast-paced work environment that provides unmatched potential for new ideas, personal growth, and immediate impact.
Who you are:
CITY provides a progressive and supportive workplace that lets YOU be YOU. We value unique experiences and perspectives, and we hire employees who leverage their differences to add value. Feel the impact of your ideas come to life as you join in the thunderous roar of 22,500 impassioned fans at our state-of-the art facility.
What CITY does:
Join us today in the mission of uniting the St. Louis Region and redefining what it means to be a soccer team.
St. Louis CITY is more than just the newest local MLS soccer team, we have quickly become the heartbeat of St. Louis and are leading the frontier of an emerging cultural renaissance. Join our growing family of 500 visionaries in a fun and fast-paced work environment that provides unmatched potential for new ideas, personal growth, and immediate impact.
Who you are:
CITY provides a progressive and supportive workplace that lets YOU be YOU. We value unique experiences and perspectives, and we hire employees who leverage their differences to add value. Feel the impact of your ideas come to life as you join in the thunderous roar of 22,500 impassioned fans at our state-of-the art facility.
What CITY does:
Join us today in the mission of uniting the St. Louis Region and redefining what it means to be a soccer team.
GUEST SERVICES COORDINATOR – JOB RESPONSIBILITIES
- Will assist Director and Manager of Guest Services in the recruiting and hiring of CITY Guest Experience Team.
- Will reinforce customer service qualities through training and development of a diverse and inclusive team.
- Manage match day lost and found process. This includes managing the lost and found inbox and Guest Services Formstacks to proactively return items to guests.
- Manage all aspects of Guest Experience Team uniform inventory.
- Will act as a fourth management touchpoint on match days.
- Will answer guest and staff emails and communicate call-offs to management to adjust staffing plan.
- Will track Shining Star Recognition comments.
- Will take an active role in pre-season and mid-season staff trainings with the goal of presenting comfortably to staff.
- Will take full ownership of CITY2 home matches including staffing and matchday management.
- Support Special Events alongside Manager of Guest Services.
MATCHDAY RESPONSIBILITIES INCLUDE:
- Ensure all equipment, including radios and Ipads are charged and ready for use.
- Pick up secondary handheld scanners from Box Office.
- Ensure ticket pedestals and stanchions are set up and positioned correctly at all gates.
- Monitor Guest Services inbox and respond accordingly.
- Communicate with Manager and Director as needed.
- Communicate with matchday Area Managers as needed.
- Walk the stadium during the match to: build relationships with staff, engage with guests, look for areas of concern and report issues as they happen.
- Listen to radio calls and assist as needed.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.