What are the responsibilities and job description for the Customer Service Representative position at St. Charles Trading?
Job Title: Customer Service Representative Job
Location: Elgin, IL
Job Type: Full-Time Department: Customer Service
Reports To: Customer Service Manager
Pay: $50,000 - $60,000 a year.
We are seeking a full-time Customer Service Representative supporting our Elgin, IL, location. This position generally works Monday-Friday, generally 8 am – 5 pm. The ideal candidate will help grow the company by working with internal staff, sales representatives, and customers to improve margin, add products, and accurately and effectively deliver products to our customers. This is a fast-paced, growing company in the food industry.
Duties/Responsibilities:
- Manage and improve sales transactions by analyzing costs, prices, and the ability to increase order size. Monitor market trends. Negotiate and ask for orders. Meet the target margin established for each transaction.
- Execute all data entry with urgency and accuracy.
- Provide timely, accurate, and friendly customer service to customers and internal staff.
- Ensure customers receive their orders and paperwork accurately and on time.
- Move slow-moving inventory.
- Collect accounts receivable.
- Participate in sales promos and other efforts to grow the business.
- Identify additional services and responsibilities that can drive more growth to the company's bottom line.
Required Skills/Abilities:
- Strong verbal and written communication skills with the ability to interact with individuals at all levels of the organization.
- Analytical, detail-oriented, methodical, efficient, and able to leverage research and data to help guide decisions.
- Strong phone presence, listening, and presentation skills.
- Able to read and analyze reports.
- Enthusiastic, positive, organized.
- Creative problem solver.
- Collaborative.
- Self-motivated and a self-starter who can work with minimal guidance.
Education and Experience:
- High School Diploma or GED (required); some college preferred.
- 3-5 years’ customer service experience in a similar role or industry (food ingredient).
- Proficient with corporate productivity and web presentation tools.
- Experience working with HubSpot or a similar CRM.
St. Charles Trading Inc. is a global distributor of food ingredients, providing customers with value- added products and services, serving many industries.
For additional information about us, please visit www.stcharlestrading.com
Salary : $50,000 - $60,000