What are the responsibilities and job description for the Manager Acute Social Services and Spiritual Care position at St. Charles Health System?
The Manager of Acute Social Services and Spiritual Care is responsible for the overall planning, budgeting, staffing, performance, and operation of Acute Social Work Services. This position manages caregivers in Acute Social Services and Spiritual Care throughout the health system.
Essential Functions And Duties
Responsible and accountable for successful daily operation of the Acute Social Services and Spiritual Care departments.
Assists the department director with long-term, strategic planning.
Assists with quality, customer service, and regulatory (Joint Commission, etc.) compliance oversight.
Acts as liaison to other hospital departments and outside agencies.
Provides productivity oversight and review.
Demonstrates advanced knowledge and analysis of social work practice issues. Maintains / builds clinical skills and expertise for service by staying current in developments and knowledge of practice area.
Promotes a patient-centered environment by clarifying, integrating, and coordinating the roles within Care Coordination conducting leadership rounds with patients and families performing service recovery in response to patient or medical staff concerns or complaints in order to provide a world-class patient experience.
Creates, inspires, and implements a department culture and leadership that embraces SCHS’s vision. Coaches and leads staff to achieve and exceed the standards required to accomplish this. Continually evaluates and adjusts the steps necessary to meet this vision and motivates staff to achieve this in their daily work.
Responsible for budget development, regular monitoring, accountability and meeting all operational targets for all areas within span of control.
Hires, directs, coaches and monitors the performance of all direct reports, to develop and maintain a high-performance team that meets organizational and department goals.
Monitors and ensures all direct reports are current with compliance and safety requirements. Implements and manages all organizational safety directives and goals.
Provides and oversees team’s delivery of customer service in a manner that promotes goodwill, is timely, efficient, and accurate.
Collaborates with teams to review processes and identify/implement opportunities for improvements, applying Lean principles, concepts and tools.
Supports the vision, mission, and values of the organization in all respects.
Supports the Lean principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.
Provides and maintains a safe environment for caregivers, patients, and guests.
Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies, and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.
May perform additional duties of similar complexity within the organization, as required or assigned.
Education
Required: Master’s degree in mental health related field.
Preferred: Psychology or Social Work degree.
Licensure/Certification/Registration
Required: LCSW, licensure commensurate with degree. Must meet all requirements of Qualified Mental Health Professional (QMHP) per state guidelines. Valid Oregon driver’s license and ability to meet St. Charles Health System driving requirements. Ability to travel to business functions/trainings/meetings and all St. Charles Health System worksites.
Preferred: N/A
Experience
Required: Minimum five (5) years of related experience to include a minimum of one (1) year of leadership experience.
Preferred: N/A
Essential Functions And Duties
Responsible and accountable for successful daily operation of the Acute Social Services and Spiritual Care departments.
Assists the department director with long-term, strategic planning.
Assists with quality, customer service, and regulatory (Joint Commission, etc.) compliance oversight.
Acts as liaison to other hospital departments and outside agencies.
Provides productivity oversight and review.
Demonstrates advanced knowledge and analysis of social work practice issues. Maintains / builds clinical skills and expertise for service by staying current in developments and knowledge of practice area.
Promotes a patient-centered environment by clarifying, integrating, and coordinating the roles within Care Coordination conducting leadership rounds with patients and families performing service recovery in response to patient or medical staff concerns or complaints in order to provide a world-class patient experience.
Creates, inspires, and implements a department culture and leadership that embraces SCHS’s vision. Coaches and leads staff to achieve and exceed the standards required to accomplish this. Continually evaluates and adjusts the steps necessary to meet this vision and motivates staff to achieve this in their daily work.
Responsible for budget development, regular monitoring, accountability and meeting all operational targets for all areas within span of control.
Hires, directs, coaches and monitors the performance of all direct reports, to develop and maintain a high-performance team that meets organizational and department goals.
Monitors and ensures all direct reports are current with compliance and safety requirements. Implements and manages all organizational safety directives and goals.
Provides and oversees team’s delivery of customer service in a manner that promotes goodwill, is timely, efficient, and accurate.
Collaborates with teams to review processes and identify/implement opportunities for improvements, applying Lean principles, concepts and tools.
Supports the vision, mission, and values of the organization in all respects.
Supports the Lean principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.
Provides and maintains a safe environment for caregivers, patients, and guests.
Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies, and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.
May perform additional duties of similar complexity within the organization, as required or assigned.
Education
Required: Master’s degree in mental health related field.
Preferred: Psychology or Social Work degree.
Licensure/Certification/Registration
Required: LCSW, licensure commensurate with degree. Must meet all requirements of Qualified Mental Health Professional (QMHP) per state guidelines. Valid Oregon driver’s license and ability to meet St. Charles Health System driving requirements. Ability to travel to business functions/trainings/meetings and all St. Charles Health System worksites.
Preferred: N/A
Experience
Required: Minimum five (5) years of related experience to include a minimum of one (1) year of leadership experience.
Preferred: N/A