Financial Aid Counselor

St. Ambrose University is seeking a Financial Aid Counselor. The individual will provide front-line

financial aid support to prospective and current students and their families. This position assists with

processing financial aid applications and packages, serves as a resource for federal aid programs, and

supports Student Financial Services operations during peak service periods. The role involves frequent

public interaction and requires accuracy, attention to detail, and the ability to work independently with

minimal supervision.

Key Responsibilities

• Counsel undergraduate, graduate, and online students on financial aid processes, including
  
  

FAFSA completion, loan applications, IRS documentation requests, and eligibility questions.

• Review and verify FAFSA information using federal income tax rules and federal
  
  

methodology; request documentation and submit corrections as needed.

• Package financial aid using federal and institutional guidelines and monitor variance reports to
  
  

ensure accurate awards.

• Keep current with Title IV regulations and assist students with Satisfactory Academic Progress
  
  

concerns.

• Provide customer service support for phone calls, appointments, and walk-in traffic, especially during high-volume periods.
• Reconcile monthly work-study payroll reports and assist with document imaging and indexing as needed.
• Serve as a designated system end user, responsible for accurate data entry, running established reports, and maintaining data integrity.
• Assist with special projects and other related duties as assigned. Qualifications:
• Bachelor's degree and/or three (3) years of related experience.
• Strong computer skills and ability to work accurately in data systems.
• Effective communication and customer service skills.
• Ability to work with minimal supervision in a fast-paced, student-focused environment. Benefits:
• Competitive salary commensurate with experience.
• Comprehensive benefits package, including medical, dental, vision, and retirement plans.
• Generous paid time off and holidays.
• Tuition Remission.
• Professional development opportunities.
• Supportive and collaborative work environment.
• Access to campus amenities, cultural events, and recreational facilities. St. Ambrose University and its affiliate campuses are an inclusive, Catholic and diocesan community of learners empowering all members of that community to act courageously, to seek wisdom through faith and reason, to work for justice and mercy, and to lead lives of service. How to Apply: Interested candidates should submit your resume, cover letter, and contact information for three professional references though our online application portal at https://stambroseuniv.applicantlist.com. Applications will be reviewed on a rolling basis until the position is filled. EOE