Key Account Manager

Position Summary:

The Key Account Manager is a dynamic sales professional responsible for improving, building, and maintaining strong customer relationships. This role is focused on identifying and capitalizing on growth opportunities to drive business expansion and enhance customer satisfaction. The Account Manager will work closely with clients to understand their needs, offer tailored solutions, and ensure a high level of service delivery. By leveraging their sales expertise and relationship management skills, the Account Manager will play a crucial role in achieving revenue targets and fostering long-term partnerships with key accounts.

Position Requirements:

1. Account Management and Growth: Oversee all customer-related activities for designated Automotive and Industrial accounts, with a dual focus on maintaining existing business and driving growth within these accounts.
2. Achieve Sales Objectives: Meet or exceed sales retention and growth targets as agreed upon, ensuring the achievement of key sales objectives.
3. Excellence in Account Management: Demonstrate superior account management skills by: a) Managing Customer Performance Metrics: Effectively manage the customer "Scorecard," ensuring alignment between actual performance and customer perception and b) Delivering Comprehensive Solutions: Provide thorough, well-prepared solutions and recommendations, ensuring all work is complete and actionable.
4. Relationship Building and Credibility: Cultivate strong relationships with key personnel across various disciplines within customer organizations, emphasizing the importance of credibility and gathering valuable market intelligence.
5. Internal Coordination and Communication: Stay informed about internal engineering, quality, and manufacturing activities (e.g., PPAPs, process changes), and communicate relevant updates to management, ensuring alignment and transparency.
6. Market Intelligence and Information Sharing: Collect and disseminate market information regarding future programs, providing strategic insights to management to inform business decisions.
7. Enhance Brand Presence: Proactively work to elevate the company's brand recognition within customer organizations, positioning the company as a preferred partner.
8. Strategic Planning and Execution: Develop and implement annual business plans for assigned accounts, demonstrating the ability to think both tactically for immediate needs and strategically for long-term success.
9. Primary Communication Liaison: Serve as the main point of contact between customers and internal teams, ensuring accurate, consistent, and timely communication across all channels.
10. Customer Satisfaction Advocacy: Act as a champion for customer satisfaction, sharing this responsibility with the broader organization. Key responsibilities include: a) Providing timely responses to all inquiries, including RFQs, corrective actions, and technical requests. b) Ensuring professional, clear, and effective communication. c) Supporting PPAP and product launch activities. d) Monitoring and improving product quality and delivery performance. e) Ensuring on-time delivery of all products and services.
11. Individuals directed by management to operate a vehicle for work purposes will observe the requirements of the Fleet Safety Program.
12. Support, promote, and perform in a manner consistent with continuous improvement goals and the values of SSI Technologies, LLC. which includes following the policies, procedures, and requirements of our Quality Management and IS0 14001 Environmental Management Systems.
13. All other duties as assigned by your supervisor.

Professional/Technical Experience, Skills and Education:

1. Bachelor's Degree, with an emphasis in business or engineering, required.
2. Proficient in Microsoft Office, required.
3. Strong business acumen developed through a blend of operational, engineering, and sales experiences, with a proven ability to effectively engage and work closely with customers, preferred.
4. Proven track record of building and nurturing strong customer relationships, consistently demonstrating the ability to foster trust, loyalty, and long-term partnerships, required.
5. Five (5) years of professional sales or account management experience to be considered, required.

Key Attributes:

• Performs under minimal supervision
• Handles complex issues.
• Comprehensive level of knowledge.
• Provides mentoring and coaching.