What are the responsibilities and job description for the Key Account Manager position at AFA POLYTEK NORTH AMERICA INC?
About the Company:At AFA Dispensing, we develop smart, sustainable dispensing solutions for some of the world's leading brands in Beauty, Health, Personal, and Home Care. Our innovations are used globally, enhancing everyday experiences while reducing environmental impact.But behind every great product is a great team. At AFA, you'll join an international, multi-cultural environment where collaboration, creativity, and passion drive everything we do. With our central locations in Illinois, Eindhoven, New Jersey, Shanghai and Singapore, our reach is global, and so are our ambitions.Working with us means partnering with top industry players, taking on real responsibility, and contributing to products that make a difference. Whether you're a problem solver, a creative thinker, or a supply chain wizard. If you're driven by curiosity, innovation, and impact, we'd love to hear from you. We're growing fast and always on the lookout for new talent, experienced professionals, and bold thinkers. Ready to make your mark? Join our Woodstock, IL start-up facility. Let's shape the future of dispensing together.About the Role:You’ll be in the driver’s seat as the main point of contact for our most important customer relationships. As a Senior Account Manager, you’re not just maintaining accounts, you’re the architect of a long-term partnership that fuels our growth with your assigned accounts. You will own the entire customer experience from the moment our Sales Managers hand off a new win, transforming fresh contacts into thriving, loyal relationships. Think of yourself as part strategist, part problem solver, and part trusted advisor who our customers look forward to working with and hearing from.Responsibilities:Establish frequent, meaningful contact with your assigned accounts, serving as their primary contact for everything beyond routine orders and invoicesTake ownership of newly won projects from Sales Managers and guide implementation through to customer satisfactionBuild relationships strong enough that your accounts call us first when new opportunities ariseBecome an expert on the details of a customer’s contract to help navigate day to day engagement and decision-making processesDrive pricing updates and maintain agreements that work for everyoneHunt for growth opportunities within existing accounts and through local sales partnerships—whether that's introducing new products or improving how we work togetherMonitor account performance closely, catch issues early, and deliver monthly status reports that tell the real storySupport sales planning by contributing to budgets, projections, and forecasts for your portfolioStep in to resolve challenging requests or escalations when clients need senior-level attentionCollaborate with internal teams (Sales, Customer Service, Operations) to deliver tailored solutions that drive valueSkills and Requirements:Excellent written and verbal communication skills, ability to listen and talk to people in different levels in the company, good networking skills; proven ability to articulate the distinct aspects of products and servicesProven track record of understanding customer problems and delivering solutions that actually workExperience delivering client-focused solutions to customer needs with a minimum of 5 years of experience in working & serving international clientsProven ability to manage multiple high-profile accounts and their associated projects at a time, while maintaining sharp attention to detailWillingness to travel from time to time to meet with existing clients and local sales partnersData analysis to track customer performance and trend insightsWhat Makes Someone Great at This:Your hands on and jump in to get things done. You listen well, think critically about problems, and come up with relevant solutions quickly. You're direct when you need to be and can make decisions without overthinking them. You're comfortable working under pressure and work with purpose and urgency. A sense of humor helps, especially on tough days!
Salary : $90,000 - $120,000