What are the responsibilities and job description for the Technical Writer/AI Content Editor position at SSi People?
Location: REMOTE (MUST work PST hours)
Responsibilities
- This role combines two closely connected areas of work: help center content creation and AI Quality Assurance (QA). You will write and update knowledge articles while also evaluating the outputs of our internal AI support bot to ensure it is surfacing the right content to employees.
- When it is not, you will trace the gap back to its source and fix it. Findings from QA testing directly inform what gets written or updated, making this one continuous workflow rather than two separate jobs.
- When the AI fails to find the right answer, you’ll investigate the cause and fix it, either by updating existing content or writing something new.
- Essentially, your work testing the AI will directly dictate what you write, shifting between analyzing data and authoring documentation to ensure our support systems are always improving.
Required Skills
- 5 Years of experience in Technical Writing including creating How to Guides, product information and AI parsing
- Experience AI prompt evaluation or AI content quality assurance.
- Experience writing documentation that feeds chatbots, virtual agents, or LLM-based tools
- Experience working within an enterprise IT or help desk environment
About SSI People: With over 26 years of industry experience, SSi People has built its reputation and expertise on putting people first. Everything we do works toward delivering exceptional experience for our consultants, our clients, and our internal team. Through a genuine commitment to people in everything we do. We have developed refined processes and a stellar internal team to deliver talent quickly. More importantly, we focus on building long-term relationships, not transactions. Putting people first is just what we do well.
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