What are the responsibilities and job description for the Warranty Technician position at SSG OF GEORGIA LLC?
Essential Duties & Responsibilities:
The Warranty Technician is responsible for repair, installation, replacement, and service of residential construction housing exteriors. The Warranty Technician begins each day in the warehouse reviewing daily work outline and partnering with warehouse team to ensure all needed materials are loaded on the truck for the day. Travels throughout the assigned market to complete warranty work to best in class Company standards.
Position Responsibilities:
The essential functions include, but are not limited to the following:
- Receive daily and/or weekly assigned schedule to include punch list items for homes closing and warranty items in completed homes.
- Assess assigned items in coordination with the warranty coordinator and manager to determine what is necessary to complete tasks
- Complete assigned items such as, siding, gutters, window, column, shutter adjustments, replacements or repairs, minor roof repairs, and other punch and warranty items as needed and with a high attention to detail.
- Interact with company employees, builders, homeowners, inspectors, subcontractors, etc. in a professional and polite manner.
- Communicate with homeowners directly regarding the status of warranty work in progress on their homes and to relay the schedule for the completion of noted warranty work.
- Follow up with the warranty coordinator and manager once a warranty visit is complete to communicate all completed items and any items needing further attention
- Work in conjunction with management to meet and coordinate subcontractors to complete tasks as needed.
- Other duties as assigned.
Position Requirements:
- High School Diploma/GED or equivalent preferred
- 3 - 5 years of construction/carpentry experience.
- Hand skills and basic use of hand and power tools required.
- Ability to troubleshoot and problem solve on the jobsite
- Must be able to read a tape measure accurately
- Must be able to consistently lift up to 20 pounds, frequently 50 pounds and occasionally 100 pounds unloading materials and tools from work trucks, and unrolling roofing as directed
- Ability to comprehend, construct, and interpret diagrams, and shop drawings for the task being done
- Must be able to walk/balance self on varying slopes of roofs
- Must be able to climb ladders and use walk boards
- Valid driver’s license required; no DUI in the past 5 years.
- Must possess strong communication skills with ability to effectively and clearly communicate in persons, over the phone, via text and/or email.
- Proven problem-solving and organization skills.
- Basic mechanical aptitude
- Ability to pass pre-employment criminal background check and drug screen.
- Strong customer service skills are a must.