What are the responsibilities and job description for the Warranty Administrator position at FOUTS BROTHERS INC?
Warranty Administrator, Fouts Bros Inc.
Location: Milledgeville, GA
Employment Type: Full Time
About Fouts Bros Inc.:
Fouts Bros Inc. is a leading provider of commercial and emergency vehicles, with divisions including Fouts Commercial Vehicles, Fouts Fire, and Smyrna Truck. With a commitment to delivering high-quality products and services, we pride ourselves on offering excellent support to our customers throughout the lifespan of their vehicles.
Position Overview:
The Warranty Administrator plays a critical role in ensuring that all warranty claims are handled efficiently and in accordance with both company and manufacturer policies. This position requires attention to detail, strong organizational skills, and the ability to communicate effectively with both internal teams and external partners. The ideal candidate will have experience in warranty processing, preferably within the automotive or commercial vehicle industry.
Key Responsibilities:
- Process warranty claims for Fouts Bros Inc. and its divisions, ensuring timely and accurate submission.
- Review and verify the validity of warranty claims based on manufacturer and company guidelines.
- Coordinate with customers, service departments, and manufacturers to resolve warranty-related issues.
- Maintain detailed records of all warranty claims, approvals, rejections, and follow-ups.
- Communicate claim status updates to relevant parties, including customers and internal departments.
- Ensure compliance with all warranty-related policies and procedures.
- Monitor claim reimbursements and ensure that all payments are processed promptly.
- Assist with identifying recurring warranty issues and provide feedback for quality improvement.
- Maintain up-to-date knowledge of manufacturer warranty policies and service bulletins.
Qualifications and Education Requirements:
- High school diploma or equivalent; associate or bachelor’s degree in a related field is a plus.
- Prior experience in warranty administration, preferably in the automotive or commercial vehicle industry.
- Strong understanding of warranty processes and policies, including manufacturer requirements.
- Excellent organizational skills and attention to detail.
- Strong verbal and written communication skills.
- Ability to manage multiple tasks and work under tight deadlines.
- Proficiency in warranty software systems and Microsoft Office Suite (Excel, Word, etc.).
- Strong problem-solving skills and the ability to work independently or as part of a team.