What are the responsibilities and job description for the Service and Installation Coordinator - Culver City position at SSD Alarm?
With over 50 years in the industry, SSD Alarm has grown to become one of the largest and most respected providers of integrated security and fire solutions in the U.S. We own and operate our own UL Central Station and have built a strong reputation in the industry for technical expertise and service. Our company continues to grow by focusing on customer service excellence and leading in technology. We seek top talent in the Security Industry.
We are seeking an experienced Service & Install Coordinator to join our team in Culver City, CA. The ideal candidates are interested in career growth, detailed and have a passion for the security systems industry. SSD invests in their employees personal and professional growth by providing training opportunities to stay ahead of the competition. We value hard work and dedication and believe in fostering growth through internal development and promotion where applicable.
Responsibilities include attending to a high volume of calls both inbound & outbound, scheduling service and installation appointments, implement problem resolution with customers, and coordinate and monitor technician’s schedules. Maintain a high level of professionalism with a commitment to delivering excellent customer service.
Qualifications:- Prior experience in dispatching/scheduling
- Customer service oriented and thrives in a team environment
- Analytical and detailed with a sense of urgency
- Highly organized and ability to multi-task in a fast-paced environment
- Strong written and verbal communication skills
- Ability to multi-task and prioritize
- Light shipping and receiving duties
- Professional and friendly phone skills
Preferred:
Service Industry Scheduling / Dispatching experience
Benefits:
We recognize people as our most valuable asset. Our competitive salary and benefits package includes 401(k), medical, dental and vision insurance, life insurance, paid company holidays, and paid vacations.
*SSD Alarm is an Equal Opportunity Employer. Employment contingent upon successful completion of post-offer background screening and drug testing. All resumes held in confidence.
Salary : $20 - $25