What are the responsibilities and job description for the Monitoring Center Specialist - Anaheim, CA position at SSD Alarm?
With over 50 years in the industry, SSD Alarm has grown to become one of the largest and most respected providers of integrated security and fire solutions in the U.S. We own and operate our own UL Central Station and have built a strong reputation in the industry for technical expertise and service. Our company continues to grow by focusing on customer service excellence and leading in technology. We seek top talent in the Security Industry.
We are seeking a Monitoring Center Specialist to join our team in Anaheim, CA. The ideal candidates are interested in career growth, detailed and have a passion for the security systems industry. SSD invests in employees’ personal and professional growth by providing on-going training opportunities to stay ahead of the competition. We value hard work and dedication and believe in fostering growth through internal development and promotion where applicable.
Various shifts - to include weekends and holidays. This is a professional environment with a stable company!
Job Description:
- Respond to residential and commercial alarm signals, based on established company policies and procedures, when triggered and alerted on computer
- Answer high-volume of phone calls, strong computer skills
- Respond to residential and commercial alarm signals, based on company policies and procedures, when triggered and alerted on computer monitor
- Dispatch security or emergency personnel, if applicable, to premises after receiving alarm signal
- Interact with customers, customer emergency contacts, and emergency dispatchers while responding to residential and/or business alarm signals
- Establish and maintain rapport during dispatch calls with fire, medical, and law enforcement agencies throughout the United States
- Understand and use correct interdepartmental procedures and policies when interfacing with other departments
- Great phone etiquette, comfortable speaking with clients on the phone
- Perform basic troubleshooting
- Strong verbal and written skills required – able to handle a high call volume and excellent customer service
- Type a minimum of 40wpm
- Answer high-volume of phone calls
- Strong computer skills
- Good written and verbal communication skills
Benefits
We recognize people as our most valuable asset. Our competitive salary and benefits package includes 401K, medical, dental & vision insurance, life insurance, paid company holidays, and paid vacations.
*SSD Alarm is an Equal Opportunity Employer. Employment contingent upon successful completion of post-offer background screening and drug testing.
Salary : $22 - $25