What are the responsibilities and job description for the Pega Consultant position at SRM Digital LLC?
Role: Pega Consultant
Location: Sunrise, FL
Duration: 12 months
Skills & Description:
Role Summary:
We are looking for a highly experienced Pega professional (CSSA/LSA certified) with 10 years of experience and strong hands-on expertise in Pega PRPC and Smart Dispute framework. The role involves designing, developing, and implementing dispute management solutions, especially in banking/cards/payment domains.
Key Responsibilities:
Design and develop scalable solutions using the Pega PRPC platform
Implement and customize the Pega Smart Dispute framework
Build dispute workflows, including chargebacks, fraud disputes, and claims lifecycle management
Work with business stakeholders to gather and translate requirements into Pega case designs
Develop case types, data models, integrations (REST/SOAP APIs), and UI components
Ensure adherence to Pega guardrails, performance optimization, and reusable components
Participate in code reviews, design reviews, and production support
Mentor junior developers (especially for the LSA role)
Required Skills and Experience:
10 years of overall IT experience
5–8 years of hands-on experience in Pega PRPC
CSSA certification required; LSA preferred
Strong experience in case management, data pages, flows, decisioning, and integrations
Hands-on experience in Pega Smart Dispute framework is mandatory
Experience with dispute lifecycle, chargebacks, and card/payment dispute workflows
Domain Expertise:
Banking or Financial Services domain preferred
Experience with credit cards, payments, fraud, and dispute systems
Candidates without Smart Dispute experience are not a fit
Good to Have:
Experience with Pega Customer Service or Customer Decision Hub
Role Expectations:
CSSA – strong individual contributor, able to design modules independently
LSA – own architecture, lead teams and client discussions, define best practices
Additional Expectations:
Strong communication skills and ability to work in a client-facing role
Ability to work in a global delivery model (US and offshore overlap)
Flexibility for production support when required