What are the responsibilities and job description for the Band 2 DSS Support position at Sri Tech Solutions?
Hi,Greetings!!!I am Lokesh from SRI Tech Solutions. Regarding below Job requirement. Kindly have a look at it and please revert me with your updated resume if interested.Role: Band 2 DSS SupportLocation: 2323 N LAKE DR, Milwaukee, WI 53211Duration :3-6 monthsJob Description:Adhering to SLAs.ITIL Processes awareness and adhering to ITIL process workflow. Handling tickets/requests to troubleshoot the nature of reported problems and taking necessary steps to resolve those problems Troubleshooting technical issuesEnsuring that the IT processes are adhered toBuilding and configuring PCs and laptops as well as loading software, Setup applications like outlook, Wi-Fi, VPN and Backup Setup and troubleshooting printer/faxes/copiers or phone equipment in offices.Tracking work tickets on ITIL based ticketing system like Service Now.Troubleshooting network connectivity issues and diagnosing and solving hardware/software issues.Performs repairs on computers, laptops, printers and any other authorized peripheral equipmentCoordinates with IT vendors and ensures the site is up and running.Improves and maintains customer and employee satisfactionPerforming asset inventory activities as neededCreate documentation for processes and procedures of day-to-day work. Creating KB articles. Break-fix, troubleshoot and resolve software issues; Reimaging computers/hard drives/etc.Providing frontline customer Support, including hardware and software troubleshooting and diagnosis. Thanks & Regards,Nagavamsapu Lokesh | US IT RecruiterSRI Tech Solutions
Salary : $18 - $20