What are the responsibilities and job description for the Desktop Support position at Sri Tech Solutions?
Job Title:- Desktop SupportLocation:- 500 S Oakwood Rd, Oshkosh, WI, 54904 Job Description :- · Adhering to SLAs.· ITIL Processes awareness and adhering to ITIL process workflow.· Handling tickets/requests to troubleshoot the nature of reported problems and taking necessary steps to resolve those problems Troubleshooting technical issues· Ensuring that the IT processes are adhered to· Building and configuring PCs and laptops as well as loading software, Setup applications like outlook, Wi-Fi, VPN and Backup Setup and troubleshooting printer/faxes/copiers or phone equipment in offices.· Tracking work tickets on ITIL based ticketing system like Service Now.· Troubleshooting network connectivity issues and diagnosing and solving hardware/software issues.· Performs repairs on computers, laptops, printers and any other authorized peripheral equipment· Coordinates with IT vendors and ensures the site is up and running.· Improves and maintains customer and employee satisfaction· Performing asset inventory activities as needed· Create documentation for processes and procedures of day-to-day work. Creating KB articles.· Break-fix, troubleshoot and resolve software issues; Reimaging computers/hard drives/etc.· Providing frontline customer Support, including hardware and software troubleshooting and diagnosis Best Regards, Andy STalent Acquisition GroupSRI Tech Solutions Inc.
Salary : $18 - $20