Information Technology Help Desk Technician

IT Support Specialist (Level I)

About the Compan

yOur Client is a rapidly growing, dynamic civil litigation law firm based in the Memorial area of Houston, Texas

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Role & Responsibiliti

• esProvide basic Help Desk support for incoming queries and Level I issues related to PC systems, software, and hardwa
• rePerform on-site Level I support tasks as directed by the firm’s off-site, higher-tier support sta
• ffTravel with trial teams to provide mobile IT suppo
• rtSupport audio/visual needs for meetings and trial preparati
• onMaintain general knowledge of information systems and ERP platfor
• msCoordinate with cybersecurity vendors and execute recommended remediation actio
• nsAssist with development, implementation, and user training for custom software solutio
• nsInstall, diagnose, repair, maintain, and upgrade PC hardware and related equipme
• ntSet up and break down workstations as need
• edCommunicate effectively, collaborate with team members, and remain composed in high-pressure situatio

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Qualifications & Education Requireme

• ntsPrior law firm experience prefer
• redStrong technical aptitude and overall computer proficie
• ncyProficiency in Microsoft Windows and Office
• 365Intermediate to advanced knowledge of hardware (printers, peripherals, and desktop componen
• ts)Experience with document management systems such as iManage or NetDocume
• ntsFamiliarity with cloud printing solutions (e.g., Printix, PaperC
• ut)Ability to quickly learn new systems and follow detailed instructi
• onsHigh level of efficiency, accuracy, and attention to det
• ailStrong teamwork skills with a collaborative mind
• setSelf-motivated, punctual, dependable, and highly professio
• nalAbility to quickly learn and implement new technolog
• iesEnglish proficiency requi

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Compensation & Bene

• fitsSalary: $60,000 – $75,000 (based on experie
• nce)Health insur
• ance401(k)
• planLife insur
• anceFree par