Hotel Front Desk Receptionist

Overview

Join our vibrant hospitality team as a Hotel Front Desk Receptionist, where your energetic and welcoming demeanor will set the tone for an exceptional guest experience. In this pivotal role, you will be the first point of contact for our guests, providing outstanding customer service, managing reservations, and ensuring smooth check-in and check-out processes. Your enthusiasm and professionalism will contribute to creating a warm, inviting atmosphere that keeps guests returning time and again. This paid position offers an exciting opportunity to develop your hospitality management skills while working in a dynamic environment dedicated to guest satisfaction.

Responsibilities

• Greet guests warmly upon arrival, ensuring a positive first impression through friendly phone communication and face-to-face interactions.
• Manage guest check-in and check-out procedures efficiently using property management systems (PMS) such as OPERA or similar hotel management software.
• Handle reservations, cancellations, and modifications with precision, utilizing hospitality reservation systems to maximize occupancy.
• Provide detailed information about hotel amenities, local attractions, and services to enhance guest stay experiences.
• Address guest inquiries, resolve issues promptly with customer service problem-solving skills, and escalate concerns when necessary following hotel emergency procedures.
• Maintain accurate records of guest information, billing details, and special requests while ensuring confidentiality.
• Support night audit functions when required, balancing accounts and preparing reports to ensure financial accuracy overnight.

Requirements

• Proven experience in hotel front desk operations or hospitality management preferred; familiarity with property management systems (PMS) such as OPERA is highly desirable.
• Exceptional customer service skills with the ability to communicate effectively in multiple languages; bilingual abilities are a plus.
• Strong phone etiquette and experience managing multi-line phone systems in a fast-paced environment.
• Knowledge of hotel emergency procedures, guest relations strategies, and resort or hotel experience is advantageous.
• Ability to handle customer service challenges with professionalism and problem-solving acumen under pressure.
• Excellent organizational skills with attention to detail for night audit duties and administrative tasks.
• A positive attitude with enthusiasm for delivering memorable guest experiences in a hospitality setting that values teamwork and excellence.

Join us in creating memorable stays by providing top-tier service in a lively, guest-focused environment!

Pay: $15.00 - $16.00 per hour

Benefits:

• Employee discount

Experience:

• Customer service: 2 years (Preferred)

Language:

• English (Required)

Ability to Commute:

• Vero Beach, FL 32966 (Required)

Work Location: In person

Salary : $15 - $16