Associate Contract Mgmt Specialist

Description

SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. We foster a collaborative and inclusive work environment where innovation and continuous improvement are highly valued. Join SPS Commerce and be part of a dynamic team that's transforming the global retail supply chain!

Position Summary

Job Summary: The Associate Contract Management Specialist will partner with sales team to build and carry out solutions to ensure maintenance and growth of the customer. This role will work directly with customers who wish review or make changes to their existing contract. The Contract Management Specialist will drive accountability to key organizational partners on customer satisfaction.

Essential Responsibilities / Duties

• Assist customers wishing to cancel, credit, or reduce rate
• Act as a relationship manager to an assigned sales team, supporting accounts via multiple support channels to find customer resolutions
• Develop and maintain programs and processes that reduce customer churn and increase customer retention
• Analyze and manage all revenue reductions activities
• Follow process improvement and best practices that the team introduces
• Support development, refine and document processes and practices
• Report customer feedback to key organizational partners
• Maintain strong relationships across the organization through clear communication and detailed follow-ups
• Handle retention and renewal activities such as: credits, cancels, contact adjustments and account maintenance
  
  

Minimum Requirements

• High School Diploma/GED or higher from an accredited institution
• 1-3 years of strong customer-centric, sales, or operations experience
• Excellent organizational skills with ability to effectively manage multiple projects
• Ability to effectively present and demonstrate solutions
• Demonstrated ability to negotiate and problem solve
• Demonstrated computer knowledge (Internet and Microsoft Office suite including Word, Excel and Outlook)
  
  

Preferred Experience

• Previous Salesforce experience
  
  

Internal Equivalency Experience

• At least 1 year of SPS experience and exposure to related/relevant areas of practice or expertise
  
  

Job Context

Work Environment

• This job operates in a modern professional work environment with open workspace.
• The role routinely uses computers and interactive communications platforms such as Slack and Zoom.
  
  

Physical Demands

• To successfully perform the duties of this job, the employee must be able to communicate verbally, either assisted or unassisted.
• This position requires the ability to occasionally lift office products and supplies.
  
  

Travel % Required: 0%

Location: 

This role follows a hybrid work model, with regular in-office presence required at our Minneapolis office.

What We Offer

At SPS Commerce, we are committed to ensuring that each employee's compensation reflects their unique experiences, performance, and skills in their role. The pay range for this role considers several factors, including education, relevant skills, work history, certifications, location, and more.

The hourly pay range for this role is: $ 40,900.00 - $61,400.00 USD. The actual pay offered will be determined based on the factors listed above and may fall anywhere within the range.

SPS Commerce offers a comprehensive benefits package designed to support employees’ health, well-being, and financial security. Benefits are country-specific and aligned with local laws and market practices.

Commitment To Our Employees

At SPS we power connections that drive the world of commerce forward, and our success depends on making strong decisions, fostering innovation, delivering unparalleled customer solutions, and driving outstanding business performance. We achieve this by creating an environment where every employee feels a true sense of belonging. We embrace diversity, equity, and inclusion, ensuring everyone feels accepted, valued, and empowered to make a meaningful impact.

We are committed to affirmative action and equal opportunity in all aspects of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.