What are the responsibilities and job description for the Cloud Service Desk Representative position at Spry Methods?
Who We’re Looking For (Position Overview):
The Cloud Service Desk Representative supports the endpoint engineering team, contributing to secure imaging, endpoint lifecycle management, enrollment, telemetry, documentation, and support for escalated service issues. \n-
Support the engineering team responsible for secure workstation images, patching, enrollment, baseline enforcement, and telemetry coverage.
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Support escalated ticket resolution activities tied to endpoint engineering rather than routine Tier 1 help desk operations.
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Participate in enrollment workflows, lifecycle operations, logging and monitoring support, and documentation updates.
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Help maintain runbooks, checklists, validation artifacts, and knowledge transfer materials used by delivery teams.
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Eight years of experience in information technology (IT), endpoint engineering, or cybersecurity.
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Six years of engineering experience in enterprise environments.
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Experience working under formal change control, audit, and security governance processes.
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Experience with endpoint management, device workflows, operational documentation, and escalated issue support.
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Top Secret (TS) security clearance.
- Bachelor's degree in information technology, cybersecurity, or a related field, or equivalent experience.