Service Advisor / Writer

Job Description: Service Advisor

Reports to: Manager

Hours: ​Full-Time

Purpose & Objective:

At Sprinkel’s Towing and Garage, we believe in doing things differently. We’re not just fixing cars—we’re building trust, relationships, and confidence through honest, transparent, and exceptional service. We’re searching for a high-level Service Advisor who thrives in a fast-paced environment, embraces technology, and has a personality that customers and coworkers will love. The primary job of this position is selling customers the recommended services and repairs made by the technicians based on the customers needs, goals, and desires. This role also assists in the administrative and customer service aspects of the business. If you’re passionate about people, confident in your technical knowledge, and ready to deliver top-tier service with integrity, we want to meet you.

Job Responsibilities and Duties:

Primary:

• Sales: ​Sell repairs and service to customers based on their needs, goals and desires, using company guidelines and best practices.

Secondary​:

• Customer Service:​ Be the primary point of contact for customers, guiding them through the service process. Provide clear, accurate, and honest communication about diagnostics, repair recommendations, and timelines. Build strong, long-term customer relationships based on trust and transparency. Translate complex automotive language into easy-to-understand explanations. Coordinate seamlessly with technicians and parts suppliers to ensure efficient workflow. Stay ahead of industry trends, technology, and repair techniques.

• Other tasks: ​Fill in on tasks as needed to maintain the flow of the shop. Examples could be: running a shuttle, checking out customers, cleaning the bathroom, picking up a part, or any other task that can be safely completed which is needed.

Minimum Qualifications:

• Sales Experience: ​3 years’ experience as a Service Advisor in an independent or dealership setting.

• Organizational & Focus Skills:​ Solid knowledge of vehicle systems and repair processes. Must be able to work and complete work tasks in a timely fashion in an environment that has constant distractions and interruptions.

• Computer Knowledge:​ Must possess a working knowledge of how to use a Windows computer. Proficiency with shop management systems included but not limited to Tekmetric, Shopgenie, Google.

• Communication Skills: ​A customer-first mindset rooted in integrity, empathy, and professionalism. Must be able to communicate in English fluently, both in verbal and in written form. This includes the use of a telephone.

• Math Skills:​ Must possess ability to count. Must know how to perform basic math functions using a calculator.

What We Offer:

• Competitive pay: Salary Commission pay scale.
• Paid Time Off & Holidays to recharge and enjoy life outside of work.
• Career growth opportunities in a fast-growing, forward-thinking shop.
• A supportive team culture built on respect, teamwork, and growth.
• Ongoing training and leadership development opportunities.
• A workplace where your input, accountability, and results are valued.

Note: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Job Type: Full-time

Pay: $50,000.00 - $150,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Ability to Commute:

• Fincastle, VA 24090 (Preferred)

Work Location: In person

Salary : $50,000 - $150,000