What are the responsibilities and job description for the Overnight Front Desk Associate position at SpringHill Suites?
Job Summary
We are seeking a motivated and friendly Overnight Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. This role requires strong communication skills, attention to detail, and the ability to handle various tasks efficiently in a fast-paced environment. Weekend availability is required for this position.
Key Responsibilities:
- Guest Service Excellence: Greet and check in guests with a warm, friendly demeanor. Address guest inquiries and resolve issues promptly to ensure satisfaction.
- Independent Problem Solving: Handle guest concerns and operational challenges independently, demonstrating sound judgment and decision-making skills without immediate management assistance.
- Night Audit & Financial Accuracy: Perform nightly audit procedures, including reconciling accounts, processing payments, and ensuring all financial transactions are accurate and balanced.
- Safety & Security: Monitor hotel premises to maintain a safe and secure environment for guests and staff. Respond to emergencies and ensure adherence to safety protocols.
- Operational Efficiency: Maintain cleanliness and organization of the front desk area. Coordinate with housekeeping and maintenance to address guest needs and property issues.
- Communication: Effectively communicate with all hotel departments to ensure seamless operations and guest satisfaction.
Qualifications:
- Experience: Minimum of 1 year in overnight hotel front desk or night audit roles; prior experience with Marriott properties is preferred but not required.
- Reliability: Demonstrated history of punctuality and dependability in previous positions.
- Problem-Solving Skills: Ability to think critically and resolve issues independently, ensuring guest satisfaction.
- Guest-Focused Attitude: Strong interpersonal skills with a commitment to providing exceptional service.
- Technical Proficiency: Comfortable using hotel management software and basic office applications.
- Education: High school diploma or equivalent; further education in hospitality is a plus.tealhq.com 9jobdescription.org 9reddit.com 9
Benefits:
- Competitive hourly wage
- Employee discounts at Marriott properties
- Opportunities for professional development and advancements
Pay: $18.00 - $19.00 per hour
Expected hours: 20.0 – 40.0 per week
Benefits:
- Employee discount
Work Location: In person
Salary : $18 - $19