What are the responsibilities and job description for the Collections Representative position at Spring Oaks Capital, LLC?
This position is responsible for facilitating customer interactions through multiple communication channels, but predominantly inbound and outbound phone calls. The goal of the customer contact is to resolve unsecured obligations by collecting overdue payments. Using excellent communication skills, the associate establishes rapport and builds trust with customers and third parties, enabling them to establish, negotiate, and maintain repayment plans.
Applicants must be able to perform the essential functions of this position with or without reasonable accommodation unless doing so would cause undue hardship.
*Schedule: M - F: 8am-5pm (or 6pm) 3 nights, 12pm-9pm 2 nights
*Eligible to earn MONTHLY BONUSES based on performance
Responsibilities:
- Establish rapport with customers by building trust, showing empathy, and creating meaningful connections.
- Create and maintain a positive and professional customer experience that results in negotiated payment plans or suitable arrangements based on the customer’s financial situation.
- Achieve monthly performance goals, to include quality assurance and compliance expectations.
- Handle all customer inquiries (disputes, complaints, etc.) with care and prompt resolution.
- Update customer information, payment records, and any relevant notes in LiveVox and Interprose.
- Comply with all company policies and procedures, as well as Federal and State laws (FDCPA, etc.)
- Attendance is an essential function of the job.
- Performs other duties as assigned.
Skills/Abilities:
- Comfortable working in an open floor plan call center setting.
- Excellent verbal and written communication skills, paired with active listening.
- Ability to remain calm and effective in challenging situations.
- Multi-tasker with strong attention to detail.
Education and Experience:
- High School Diploma, GED, or equivalent.
- Previous collections, customer service or sales experience, are preferred.
- Understanding of collections/legal requirements/recovery activities, is a plus.
- Experience using a computer, mouse, keyboard, and headset.
- Familiar with Microsoft Office Suite; Outlook.
Physical Requirements:
- Must be able to remain in a stationary position for prolonged periods of time, working on a computer in an office environment.
- Ability to use a computer, keyboard, and mouse with repetitive hand and wrist movements.
Benefits:
- Medical
- Dental/Vision*
- Life*
- STD/LTD*
- Holidays*
- FSA/HSA
- Paid time off
- 401(k) with match
- Performance-based monthly incentives
* Company Paid
Americans with Disabilities Act
Spring Oaks Capital, LLC encourages diverse candidates to apply. We strive to make the application process accessible to any and all users. Please contact abauer@springoakscapital.com regarding the accessibility of our website or if you need assistance completing the application process. This contact information is for accessibility requests only and cannot be used to inquire about the status of applications.
Equal Employment Opportunity
Spring Oaks Capital, LLC is proud to be an Equal Opportunity Employer committed to creating and maintaining an inclusive culture for all. We provide equal employment opportunities to all individuals regardless of age, sex, ancestry, ethnic origin, race, color, religion, gender identity, genetic information, marital status, national origin, disability, veteran status, sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. We prohibit discrimination and harassment in all employment practices and provide reasonable accommodation for qualified individuals with disabilities.
Pay: $20.00 per hour
Expected hours: 40.0 per week
Work Location: In person
Salary : $20