What are the responsibilities and job description for the Collections Representative position at Waste Connections?
Bay Disposal has an immediate opening for a Collections Representative based in Norfolk, VA. In this position you will be responsible for reaching out to our delinquent accounts via phone calls and emails, taking customer payments over the phone, setting up payment arrangements, and working to resolve problems that arise concerning service or billing.
This is a full-time, Monday-Friday 8:00am - 5:00pm position with competitive pay, and excellent benefits.
Job Duties
This is a full-time, Monday-Friday 8:00am - 5:00pm position with competitive pay, and excellent benefits.
Job Duties
- Making outbound calls and sending emails daily on delinquent accounts
- Managing automated calls and emails
- Working closely with various departments to reach monthly collection goals
- Handle difficult customers and escalated calls
- Work closely with Credit Supervisor in utilizing our 3rd party collection agency
- Maintain accurate notes in customer accounts
- Provide assistance with on line payments
- Provide customers recap of accounts for billing disputes
- Reporting results to management and escalating problem accounts
- Minimum of 1 year of credit and collections experience highly preferred.
- Minimum of 1 year of experience making heavy outbound collections calls highly preferred.
- Strong computer skills to include Microsoft Excel and Word experience.
- Strong verbal and written communication skills.
- Ability to speak a second language is a plus!