What are the responsibilities and job description for the Inside Sales Specialist position at Spot Zero?
Description
The Inside Sales Specialist plays a critical role in managing the sales pipeline and ensuring a seamless customer journey from initial lead, through close, and post-sale follow-up. This role is heavily focused on HubSpot CRM pipeline management, lead follow-up, and sales process execution, acting as the connective tissue between sales, operations, and customers.
This position functions as a technically driven inside sales support role, with significant responsibility for lead engagement, CRM accuracy, automation, and process improvement. The specialist will also serve as a backup and collaborative partner to the sales and marketing team.
Key Responsibilities
Qualifications
Spot Zero is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. We comply with all applicable laws and are a drug-free workplace.
The Inside Sales Specialist plays a critical role in managing the sales pipeline and ensuring a seamless customer journey from initial lead, through close, and post-sale follow-up. This role is heavily focused on HubSpot CRM pipeline management, lead follow-up, and sales process execution, acting as the connective tissue between sales, operations, and customers.
This position functions as a technically driven inside sales support role, with significant responsibility for lead engagement, CRM accuracy, automation, and process improvement. The specialist will also serve as a backup and collaborative partner to the sales and marketing team.
Key Responsibilities
- Own and manage sales leads within HubSpot CRM, ensure all leads are touched as frequently as necessary to drive conversion or properly close out as lost
- Maintain accurate customer records, notes, activities, and documentation within the CRM.
- Monitor sales team responsiveness to inbound leads, ensuring follow-up occurs within company expectations (maximum 15 minutes).
- Conduct consistent follow-up with end users and aftermarket dealers after initial sales contact has been made.
- Support the sales team by answering customer inquiries, nurturing leads, and assisting with closing activities as needed.
- Prepare quotes, proposals, and order documentation based on customer needs and sales direction.
- Assist with post-sale coordination to ensure a smooth handoff and positive customer experience.
- Build and maintain email templates, workflows, and CRM automations to improve efficiency and consistency.
- Identify gaps or inefficiencies in sales and customer experience processes and recommend improvements.
- Help streamline internal workflows to reduce manual effort and improve response times.
- Track customer engagement, follow-ups, and repeat business opportunities.
Qualifications
- Bachelors Degree in Business Administration, Marketing, Communications or another related field is preferred.
- 2–4 years of experience in inside sales, customer service, or sales support.
- Proficient in HubSpot or other CRM tool like Salesforce, Dynamics CRM, etc.
- Proficient in Microsoft Office (Excel, Outlook, Word); CRM experience preferred.
- Excellent verbal and written communication skills.
- Strong organizational skills and attention to detail.
- Ability to multitask and thrive in a fast-paced, team-oriented environment.
- Full-time, in-office role Monday–Friday
- Hours: 8:00 AM–5:00 PM
- Occasional flexibility for events or urgent tasks
- Competitive salary based on experience
- Monthly profit sharing
- 100% employer-paid health, dental, vision, and life insurance (employee-only coverage)
- 401(k) with company match
- Paid holidays and PTO
Spot Zero is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. We comply with all applicable laws and are a drug-free workplace.