Retail Bike / Ski Shop Technician, Part-Time / Full-Time

As a Retail Shop Technician, you serve a dual role of ensuring that our customers have a safe and rewarding experience that will keep them coming back to Sportsman & Ski Haus time after time. You will become a part of a customer first service environment where your product knowledge, skills and training will make you an important part of our team. Your responsibilities will include but are not limited to demonstrating OUTSTANDING customer service skills, performing testing and maintenance of both company owned and customer owned sporting equipment after meeting training and certification requirements. Maintain an always learning attitude to be open to new techniques and requirements in the interest of customer safety, providing product knowledge to our customers and working as part of a team to the overall customer and store needs. Retail Shop Technician may assist in product demonstrations offsite in support of store promotions and events. The positional is not seasonal. Previous tech experience is highly preferred, but will consider someone with extensive knowledge of bike and ski maintenance and ability to learn. Effective communication, willingness to work as team and excellent interpersonal skills are essential. Must be dependable and like working in a great environment.

Key Accountabilities:

• Customer service priority and availability to customers to answer questions and provide excellent customer service with rentals and demos and ability to diagnose and explain some basic technical issues
• Perform required equipment testing and basic maintenance of both company owned and customer owned sporting equipment
• Willingness to do what needs to be done to ensure customer satisfaction
• Teamwork oriented with the ability to work in a learning environment
• Drive to meet and exceed performance expectations
• Strong sense of pride and responsibility for the maintenance of department areas - ensure shop is kept organized
• This description reflects management’s assignment of essential functions, it does not restrict the tasks that may be assigned.

Skills Summary:

• Enjoy connecting with customers and demonstrating an enthusiastic and positive
• Open to engaging with different associates, customers, and managers
• Ability to become certified in necessary equipment trainings as required and learn and execute proper techniques in equipment maintenance to provide a safe and positive customer experience
• Ability to work as a team player in a fast-paced environment, handling multiple priorities and quickly learning new procedures
• Demonstrate knowledge of store products and services, and use this knowledge to inspire customers’ loyalty and referrals
• Ability to meet or exceed customer service standards.
• Ability to communicate effectively with customers, peers and management
• Team oriented with a general willingness to get the job at hand done
• Adherence to all company policies and loss prevention control and compliance procedures
• Ability to lift and carry at least 50 pounds and move about on the sales floor, ascends/descends a ladder as needed to access products and assist customers. Must be able to stand for extended periods and bend, twist and reach repeatedly throughout shift and maintain a willingness to get the job at hand done.
• Operates specialized equipment for sporting goods maintenance that may require use of safety equipment ( safety glasses, gloves for example)

Job Description and Details:

• This position requires ability to work in an environment with a moderate to high level of noise.
• Part-time: 2-5 days/week 12-28 hrs/week. Full-time: 4-5 days, 38-40 hrs/week.
• Position requires schedule flexibility that includes evenings, weekends and holidays to support business needs.
• Starting at $16-$17.50/ hour depending on experience and excellent benefits.